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Category: PrimoDVD
63 Articles
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

9791 views
  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

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  Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

26699 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

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  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

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  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only)

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  Unable to Communicate with the Robot, please check all connections and try again? (Bravo, Bravo II or BravoPro Only) There are several things to check. 1. Local Admin Rights. You must have local administrative rights to the PC running the Bravo. You may be able to print only from SureThing with l...
Orange arrow What is a PRN file and how do I create one?

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  What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also print driver preference information such as type of in...
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray?

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  Table I: Drive Speeds/Specs by Model: Brand Model CD/DVD/DVD-DL/BDRBurn Speed Accepted Media Types Pioneer DVR-104 8x / 2x / na / na CD/ DVD-R 4.7GB Pioneer DVR-105 16x / 4x / na / na CD/ ...
Orange arrow When PrimoDVD creates a global image (GI) of a DVD it creates three or four files. Which file do I choose?

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  When PrimoDVD creates a global image (GI) of a DVD it creates three or four files. Which file do I choose? Choose the file that is named what you originally named the GI file. It will be the file without the number in parentheses. When creating Global Images of DVDs, Primo splits the files into...
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Orange arrow Drive Error -22 Building the Global Image of the Source Disc. -or- Runtime Error 70 permission denied. (PrimoDVD)

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  Drive Error -22 Building the Global Image of the Source Disc. -or- Runtime Error 70 permission denied. (PrimoDVD) PrimoDVD is having trouble deleting the temp folder necessary for this job. This error may appear in the error log of PrimoDVD. It occurs in the following cases: 1. During a Stream ...
Orange arrow Tutorial: PrimoDVD - Data Job

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  Tutorial: PrimoDVD - Data Job Click here to view the tutorial. Tutorials are in Flash format. If when you open a tutorial, it does not start to play after it has been downloaded, you may need to download and install Flash Player. Click the logo to the left to download Adobe Flash Player....
Orange arrow How do I find my software version?

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  How do I find my software version? In all of our software you can use the following procedure: 1. Open the software.2. Go to the Help Menu.3. Choose About.A version screen will appear. Refer to the images below to determine the location of the version number. PTPublisher...
Orange arrow PrimoDVD prints to another printer connected to the computer or on the network instead of disc printer.

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  PrimoDVD prints to another printer connected to the computer or on the network instead of disc printer. PrimoDVD is printing to the Windows default printer. In some rare cases, the Disc Printer will not print through PrimoDVD unless it is set as the default printer in Windows. Go to Start - Printe...

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