> Knowledge base> Category: PTPublisher for Mac
Category: PTPublisher for Mac
20 Articles
Orange arrow “A robot was found but no drive was found” error when opening PTPublisher on Mac.

6340 views
  “A robot was found but no drive was found” error when opening PTPublisher on Mac. Typically, this means the drive in the Bravo is not being recognized by the Mac. Go to Apple – About this Mac – More Info – Hardware - Disc Burning. You should see an extra CD...
Orange arrow Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac)

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  Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac) 1. Make sure the image you are printing does not already have the inner diameter or outer margin built into the image. Some designers add the cropped inner circle and outer margin into the design using thei...
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12

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  1. Unplug the USB cable from the back of your unit. 2. Go to Apple - System Preferences - Print & Fax. 3. Select your printer listed on the left pane of the window and click the minus (-) button. 4. Delete the files/folders from the following from the HD. To find this folder, Se...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

7637 views
  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow How do I completely remove / uninstall PTPublisher for Mac from my computer (Mac)?

15543 views
  1. Delete the "PTPublisher" application from any and all of the following locations: - Hard Drive - Applications - Hard Drive - Users - <username> - Desktop - Hard Drive - Users - <username> - Downloads 2. Empty the trash. 3. Delete the "PTPJobs" folder from one of the following ...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow PTPublisher stops printing after printing the first disc. Disc is left in the printer tray. Prints multiple copies OK from Disc Cover. (PTPublisher Mac)

3316 views
  Delete and re-add the printer driver. Go to the apple - select system preferences - print and fax. Find the printer - click on the "-" to delete it. Click on the "+" to re-add. Find the Primera printer on the list, select it and choose "Add"....
Orange arrow PTPublisher burns a disc but does not print a Disc Cover label -or- receive not found error when "Create label" is selected. (PTPublisher Mac)

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  PTPublisher burns a disc but does not print a Disc Cover label -or- receive not found error when "Create label" is selected. (PTPublisher Mac) After the update, PTPublisher loses its association with Disc Cover PE. Follow these steps to fix it. 1. Right/Control Click on the PTPublisher icon and c...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

4893 views
  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow Top and bottom drives are reversed/swapped. How do I reselect the drives in PTPublisher?

4155 views
  Top and bottom drives are reversed/swapped. How do I reselect the drives in PTPublisher? If you change to a new computer or receive your Publisher back from repair with new drives, it may be necessary to reassign top and bottom drives. Follow the steps below to reassign the drives. PC 1. ...
Orange arrow "Filter Failed" message appears in print queue. Printer is not printing (Mac).

5328 views
  The printer utility is open. Close the printer utility. Now cancel and resend your print job. The printer utility allows you to see ink levels etc. The printer will not print if this utility is open. If you are using PTPublisher, the ink levels are displayed through that application instead....
Orange arrow Message: No Robot Connected -or- Nothing happens when you click "GO" (PTPublisher for Mac)

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  Message: No Robot Connected -or- Nothing happens when you click "GO" (PTPublisher for Mac) Make sure you have Read/Write permissions to the Hard Drive - PTPJobs folder -OR- to the Hard Drive - Library - Application Support - Primera - PTPJobs folder (PTPublisher 2.0 or above). This folder is cre...
Orange arrow Blu-ray discs are immediately rejecting / failing to burn in PTPublisher Mac.

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  In PTPublisher, on the final step of the project setup choose "Project Options". Set the "File System" to UDF 2.50 (Default is UDF 2.60) For some Blu-ray media types only UDF 2.50 can be used. UDF 2.50 burns at a slightly slower speed regardless of which speed setting is set. Only UDF 2.50 or ...
Orange arrow The Bravo does not switch bins (left to right or right to left) in kiosk mode. First 50 discs are picked but a picking error occurs after last disc is picked. (BravoPro Xi or 4100 Series)

3476 views
  A last disc calibration must be performed. 1. In PTPublisher, Go to the Tools Menu - Calibrate the Disc Publisher. (For Mac: Go to the PTPublisher Menu - Calibrate Robot) 2. Find the "Other Calibrations" section at the bottom. 3. If the error occurred after the disc was placed in the printer,...
Orange arrow What does it mean to select verify in the disc burning options of PTPublisher? What does it mean when a disc fails verification or rejects during a normal burn?

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  When you select "Verify" you are comparing the original data bit for bit to the disc copy. Verification is an extremely high standard that doubles the time to burn. If it is not selected discs will still reject if there is a problem that makes it unplayable. What does it mean when a disc fails...

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