> Knowledge base> Category: PTPublisher for Mac
Category: PTPublisher for Mac
20 Articles
Orange arrow Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac)

6646 views
  Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac) 1. Make sure the image you are printing does not already have the inner diameter or outer margin built into the image. Some designers add the cropped inner circle and outer margin into the design using thei...
Orange arrow How do I completely remove / uninstall PTPublisher for Mac from my computer (Mac)?

23929 views
  1. Delete the "PTPublisher" application from any and all of the following locations: - Hard Drive - Applications - Hard Drive - Users - <username> - Desktop - Hard Drive - Users - <username> - Downloads 2. Empty the trash. 3. Delete the "PTPJobs" folder from one of the following ...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

6682 views
  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12

28792 views
  1. Unplug the USB cable from the back of your unit. 2. Go to Apple - System Preferences - Print & Fax. 3. Select your printer listed on the left pane of the window and click the minus (-) button. 4. Delete the files/folders from the following from the HD. To find this folder, Se...
Orange arrow PTPublisher stops printing after printing the first disc. Disc is left in the printer tray. Prints multiple copies OK from Disc Cover. (PTPublisher Mac)

7818 views
  Delete and re-add the printer driver. Go to the apple - select system preferences - print and fax. Find the printer - click on the "-" to delete it. Click on the "+" to re-add. Find the Primera printer on the list, select it and choose "Add"....
Orange arrow “A robot was found but no drive was found” error when opening PTPublisher on Mac.

11032 views
  “A robot was found but no drive was found” error when opening PTPublisher on Mac. Typically, this means the drive in the Bravo is not being recognized by the Mac. Go to Apple – About this Mac – More Info – Hardware - Disc Burning. You should see an extra CD...
Orange arrow PTPublisher burns a disc but does not print a Disc Cover label -or- receive not found error when "Create label" is selected. (PTPublisher Mac)

6472 views
  PTPublisher burns a disc but does not print a Disc Cover label -or- receive not found error when "Create label" is selected. (PTPublisher Mac) After the update, PTPublisher loses its association with Disc Cover PE. Follow these steps to fix it. 1. Right/Control Click on the PTPublisher icon and c...
Orange arrow Discs are rejected with burn or recording engine errors. I receive software error 101 or burned discs are rejected down the center chute (PTPublisher).

15477 views
  Before troubleshooting a burning problem consider the following questions: When does the burn failure occur? The PTPublisher software can reject the disc as bad at any time during a burn. It is often important to determine when the reject occurs. If it occurs immediately at the beginning of a bu...
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

10737 views
  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow Top and bottom drives are reversed/swapped. How do I reselect the drives in PTPublisher?

7862 views
  Top and bottom drives are reversed/swapped. How do I reselect the drives in PTPublisher? If you change to a new computer or receive your Publisher back from repair with new drives, it may be necessary to reassign top and bottom drives. Follow the steps below to reassign the drives. PC 1. ...
Orange arrow "Filter Failed" message appears in print queue. Printer is not printing (Mac).

11659 views
  The printer utility is open. Close the printer utility. Now cancel and resend your print job. The printer utility allows you to see ink levels etc. The printer will not print if this utility is open. If you are using PTPublisher, the ink levels are displayed through that application instead....
Orange arrow Message: No Robot Connected -or- Nothing happens when you click "GO" (PTPublisher for Mac)

6286 views
  Message: No Robot Connected -or- Nothing happens when you click "GO" (PTPublisher for Mac) Make sure you have Read/Write permissions to the Hard Drive - PTPJobs folder -OR- to the Hard Drive - Library - Application Support - Primera - PTPJobs folder (PTPublisher 2.0 or above). This folder is cre...
Orange arrow Blu-ray discs are immediately rejecting / failing to burn in PTPublisher Mac.

7664 views
  In PTPublisher, on the final step of the project setup choose "Project Options". Set the "File System" to UDF 2.50 (Default is UDF 2.60) For some Blu-ray media types only UDF 2.50 can be used. UDF 2.50 burns at a slightly slower speed regardless of which speed setting is set. Only UDF 2.50 or ...
Orange arrow After installing an update, PTPublisher Mac does not correctly identify the drives in my robot. The robot drops a disc but the drive never opens -or- the arm grinds into the top drive -or- projects

6055 views
  After installing an update, PTPublisher Mac does not correctly identify the drives in my robot. The robot drops a disc but the drive never opens -or- the arm grinds into the top drive -or- projects do not start after clicking GO. (PTPublisher Mac). The drive assignments have been lost after the u...
Orange arrow The Bravo does not switch bins (left to right or right to left) in kiosk mode. First 50 discs are picked but a picking error occurs after last disc is picked. (BravoPro Xi or 4100 Series)

7057 views
  A last disc calibration must be performed. 1. In PTPublisher, Go to the Tools Menu - Calibrate the Disc Publisher. (For Mac: Go to the PTPublisher Menu - Calibrate Robot) 2. Find the "Other Calibrations" section at the bottom. 3. If the error occurred after the disc was placed in the printer,...

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