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Category: ComposerPro or XL
66 Articles
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

5273 views
  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only)

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  Can I span data over multiple discs so that I can use my duplicator as a back up device? (Windows Only) It is NOT possible to span data over the multiple discs using the Primo DVD software. You can back up data but you will need to determine where to end one set of data and begin another on multip...
Orange arrow I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields?

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  I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields? With the Insert Field function of the SureThing CD Labeler software you can create serialized discs, autom...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

20432 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow Why does lowering burn speed produce fewer errors and better quality discs?

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  Why does lowering burn speed produce fewer errors and better quality discs? Below is an example of an actual test performed to show the advantage of lowering the burn speed. Test 1 - A fifty disc burn at 52x with 700 MB of data produced 3 errors out of fifty. (Average Time per disc 3:18)* ...
Orange arrow Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?

5851 views
  Primera does not recommend installing/replacing your own drives. You may void any remaining portion of your warranty (you have a 1 year warranty from the date of original purchase) by opening the case. Primera will not offer warranty support for any product that has drives that were not factory-ins...
Orange arrow My disc publisher is picking two or more discs at the same time.

2603 views
  The Bravo robotic arm is only physically capable of holding one disc at a time. However, there are a few things that would cause discs to stick together. New Media. New media taken directly from its packaging will often stick together. This happens because the printable surface that is applied to ...
Orange arrow The disc comes loose and moves around in the printer tray during printing. The printed image on my disc is skewed or squished. While printing I can hear the disc wobbling around.

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  The disc comes loose and moves around in the printer tray during printing. The printed image on my disc is skewed or squished. While printing I can hear the disc wobbling around. As the tray retracts into the printer with the disc in the tray a metal brace moves forward from the back of the prin...
Orange arrow The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive.

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  The CD/DVD drive will not open when I attempt to open it via the software or the button on the front of the drive. The drive is probably locked by the software. This is normal during a burn. It locks the drive so that the drive cannot be opened during a burn causing damage to the drive. If commu...
Orange arrow The printer tray does not eject when the Composer arm tries to load a disc.

1700 views
  Make sure the 6 pin din round auxiliary cable is connected from the back of the printer to the back of the Composer....
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray?

6338 views
  Table I: Drive Speeds/Specs by Model: Brand Model CD/DVD/DVD-DL/BDRBurn Speed Accepted Media Types Pioneer DVR-104 8x / 2x / na / na CD/ DVD-R 4.7GB Pioneer DVR-105 16x / 4x / na / na CD/ ...
Orange arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?

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  How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8? Windows Vista1. Click the Start (Windows logo) button and navigate to All Programs. Go to Accessories and click Run.2. Type msconfig in the box and click the OK button.3. Go to the Tools tab.4. Scroll down and cl...
Orange arrow Tutorial: PrimoDVD - Data Job

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  Tutorial: PrimoDVD - Data Job Click here to view the tutorial. Tutorials are in Flash format. If when you open a tutorial, it does not start to play after it has been downloaded, you may need to download and install Flash Player. Click the logo to the left to download Adobe Flash Player....
Orange arrow How do I set up a Disc to Disc Copy Job in Primo DVD?

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  How do I set up a Disc to Disc Copy Job in Primo DVD? What: Disc to Disc copy can be used to copy any CD or DVD master. This job type reads the master disc from a specified CD/DVD drive on your system to the hard drive of your computer. (This assumes you have checked "Make a temporary image on har...

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