View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow Software Error 104 (Burn file is invalid) - PTPublisher - Error appears in job log Oct 25, 2018
3336 views
Orange arrow The CX1200 prints only blank pages if when printing an all black label and eventually displays Paper Jam 250.66 (CX1200). Oct 05, 2018
2695 views
Orange arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60) Oct 05, 2018
178 views
Orange arrow Photos are on the top of a stack are a different color than those inside the stack. Sep 20, 2018
148 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) Sep 05, 2018
22613 views

Popular Knowledgebase Articles
Views
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 49328
49328 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 22613
22613 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 20191
20191 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 17446
17446 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 16444
16444 views

Top Rated Knowledgebase Articles
Rating
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

4024 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

5112 views
Orange arrow Can I operate my Bravo with its cover open?

4709 views
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

5860 views
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

5143 views