View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow Photos are on the top of a stack are a different color than those inside the stack. Sep 20, 2018
5 views
Orange arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60) Sep 19, 2018
12 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) Sep 05, 2018
21992 views
Orange arrow What information is required to return a product for repair or exchange from an international location? Aug 22, 2018
161 views
Orange arrow Do Primera Bravo Duplicators or LX Series Printers require any regular maintenance? Jul 26, 2018
2394 views

Popular Knowledgebase Articles
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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 47417
47417 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 21992
21992 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 19277
19277 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 16639
16639 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 15180
15180 views

Top Rated Knowledgebase Articles
Rating
Orange arrow The AP360 or AP362 is running slower than normal.

3404 views
Orange arrow Paper Jam Error 250.15 - MP Feeder Door (CX1200)

2142 views
Orange arrow How do I turn off the wireless signal on my LX2000?

821 views
Orange arrow The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

9019 views
Orange arrow The arm and cartridges slam into the sides or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

2590 views