View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow Arm Picker Error received on unit start up (Bravo 4100 Series, 4200 Series, SE, and SE-3) Mar 18, 2019
21 views
Orange arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60) Mar 18, 2019
562 views
Orange arrow What are the container and media specifications for the AP360/362? Mar 15, 2019
4968 views
Orange arrow Is the IP60 Compatible with Mac? Mar 14, 2019
43 views
Orange arrow My cartridge is defective. What can I do? (Bravo II, SE, XR, Pro, Xi, XRP, LX800, LX810, LX910, LX400, LX500) Mar 04, 2019
3255 views

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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 53974
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Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 24049
24049 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 21677
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Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 19260
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Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 19088
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Top Rated Knowledgebase Articles
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Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

4666 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

6003 views
Orange arrow How long do die cutting blades last? (FX1200)

2784 views
Orange arrow Can I operate my Bravo with its cover open?

5150 views
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

6936 views