Knowledge Base Categories

Trio(13 Articles)
Orange Arrow The Primera Trio software is showing Scan and Copy grayed out/ not available. However, the Print button is available. (Trio PC)
Orange Arrow How do I prepare the Primera Trio for air travel? Should I check or carry on the Trio?
Orange Arrow Lines appear in the saved file of a scanned document (Trio).
   more topics...
IP60(7 Articles)
Orange Arrow Photos are on the top of a stack are a different color than those inside the stack.
Orange Arrow Is the IP60 Compatible with Mac?
Orange Arrow Photos are printing with poor quality or poor color matching, streaks, banding, or missing colors. (IP60)
   more topics...
LX900-LX910-LX2000(88 Articles)
Orange Arrow LX900 PTStatus Errors: Missing Cartridge, Invalid Cartridge, Offline, Not connected, Missing Print head.
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
   more topics...
LX400-LX500(84 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow How do I reset my ink cartridge levels?
   more topics...
LX800-LX810(124 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow How do I reset my ink cartridge levels?
   more topics...
AP360-AP362-AP550(22 Articles)
Orange Arrow How do I setup my AP360 or AP362 Label Applicator?
Orange Arrow The AP360 or AP362 is running slower than normal.
Orange Arrow The AP360 or AP362 stops during label application.
   more topics...
CX1200-FX1200-CX1000-FX1000(74 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
Orange Arrow What type of regular maintenance is required for the CX1200?
   more topics...
Bravo SE - SE-3(148 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
   more topics...
Bravo 4100 Series(93 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
   more topics...
Bravo Mac(101 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
Orange Arrow Discs are printing with poor quality, poor color matching, streaks, banding, or missing colors. (Bravo, Bravo II, Signature Only)
   more topics...
Bravo II or XR(262 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
   more topics...
Bravo Pro-XRP-Xi Series(236 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
   more topics...
PTBurn SDK(40 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
   more topics...
PTPublisher for Mac(20 Articles)
Orange Arrow "Filter Failed" message appears in print queue. Printer is not printing (Mac).
Orange Arrow Blu-ray discs are immediately rejecting / failing to burn in PTPublisher Mac.
Orange Arrow PTPublisher stops printing after printing the first disc. Disc is left in the printer tray. Prints multiple copies OK from Disc Cover. (PTPublisher Mac)
   more topics...
PTPublisher for PC(79 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow No Robot Found (Error message received after opening PTPublisher for PC)
   more topics...
Slide-Cassette Printer(11 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
Orange Arrow Cassette Printer goes through the motions of printing but nothing is actually printed on the cassette. (Signature Cassette Printer)
   more topics...
SureThing(39 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
   more topics...
Tutorials(17 Articles)
Orange Arrow Tutorial: An Overview of PrimoDVD 2.1
Orange Arrow Tutorial: PrimoDVD - Global Image Job
Orange Arrow Tutorial: PrimoDVD - Disc to Disc Copy
   more topics...
PrimoDVD(63 Articles)
Orange Arrow How do I show hidden files and folders in Windows 7 or Windows 8?
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow What is the best way to copy/create a DVD?
   more topics...
ADL-MAX(9 Articles)
Orange Arrow How do I calibrate the ADL-MAX bins? How do I re-calibrate the Disc Publisher tray and drive(s) to the ADL-MAX?
Orange Arrow When I press the ink cartridge button to load cartridges the printer tray ejects. How do I change cartridges? (ADL-MAX)
Orange Arrow How do I load the ADL-MAX bins?
   more topics...
Signature IV(41 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
   more topics...
PTRip(15 Articles)
Orange Arrow How do I change the rip format, quality and location of the audio tracks being ripped into my computer?
Orange Arrow What happens if PTRip doesn't recognize my CD?
Orange Arrow PTRip fails to rip audio CDs into my computer or skips albums.
   more topics...
Optivault-Retrospect(23 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow How do I find the Printer Driver Version of my Primera printer?
   more topics...
Signature Z1(22 Articles)
Orange Arrow How do I find the Printer Driver Version of my Primera printer?
Orange Arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)
Orange Arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)
   more topics...
Bravo I(124 Articles)
Orange Arrow My Bravo (SE, II, XR, XRP, Pro, Xi-Series, 4100 series) is not picking discs or is dropping discs?
Orange Arrow My image is not printing centered on my discs
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
   more topics...
Accent Laminator(18 Articles)
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow Primera Europe Technical Support Contact Information
Orange Arrow After each disc that I laminate, the Power light starts flashing. If I open and close the cover, I can laminate another disc but the power light starts flashing again.
   more topics...
ComposerMAX(65 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?
   more topics...
Bravo XRn(22 Articles)
Orange Arrow Color matching is off. Colors are not printing the same as they appear on screen or do not match PMS colors. (All Products)
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow The arm and cartridges slam into the sides of the unit or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)
   more topics...
Signature Z6(47 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
   more topics...
Inscripta(20 Articles)
Orange Arrow How do I find the Printer Driver Version of my Primera printer?
Orange Arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)
Orange Arrow My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)
   more topics...
Discribe(42 Articles)
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow What is the best way to copy/create a DVD?
Orange Arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.4 or earlier?
   more topics...
ComposerPro or XL(66 Articles)
Orange Arrow How do I disable User Account Control (UAC) in Windows Vista, Windows 7 or Windows 8?
Orange Arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?
Orange Arrow Can I install CD / DVD / Blu-ray drive(s) in my Disc Publisher?
   more topics...
DUP-07(13 Articles)
Orange Arrow Primera Europe Technical Support Contact Information
Orange Arrow What type of CD and DVD discs / media does Primera recommend?
Orange Arrow How fast can the DUP-07 copy a CD or DVD?
   more topics...
Signature Pro(37 Articles)
Orange Arrow My image is not printing centered on my discs
Orange Arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows XP - Any Printer)
Orange Arrow The power light is flickering/flashing whenever I try to print or when the unit is first turned on. The printer will not print. (Bravo, Bravo II, Bravo XR, Signature)
   more topics...