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Category: LX800-LX810
124 Articles
Orange arrow How do I disable/enable Interactive Services Dialog Detection messages in Vista / 7 / 8 / 10 ?

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  How do I disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10? To disable/enable Interactive Services Dialog Detection messages in Windows Vista/7/8/10, click on the Start icon and search the word “services”. Click on Services when it comes up, and fi...
Orange arrow Magenta (Red) Ink is running or bleeding when printing with the Tuffcoat Extreme label stock. (LX400-LX810)

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  This article applies to the following stock: -Tuffcoat Extreme Clear Gloss Polyester-Tuffcoat Extreme White Gloss Polyester-TuffCoat Extreme White Matte Polypropylene (BOPP) To take advantage of the highly water-resistant features of this material, you must reduce the Ink Saturation setting in th...
Orange arrow At what point do the LX800 / LX810 / LX400 printers warn for low ink? Can warning points be adjusted?

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  At what point do the LX800 / LX810 / LX400 printers warn for low ink? Can warning points be adjusted? The printer warns at the following points: 10% early warning - still printing well 0% faded, noticeable quality degradation -10% one color completely missing ...
Orange arrow When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE)

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  When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE) 1. Make sure that you add the graphic, text or barcode objects in the order that you want them to appear. In other words, if you add a second object after the first object the second o...
Orange arrow How many labels can I print with one LX800 cartridge?

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  How many labels can I print with one LX800 cartridge? The number of labels you can print depends on a few different factors: Size of image Driver quality setting Cartridge settings Since this information can change from label to label, it is impossible to give an exact number. Fortunately...
Posted in: LX800-LX810
Orange arrow Continuous rotating fast flashing lights appear when the unit is powered on. (LX800-810)

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  Continuous rotating fast flashing lights appear when the unit is powered on. (LX800-810) The sequence below is normal while the unit is starting up. This takes approximately 30 seconds.If you have the following flashing light sequence that continues for more than 30 seconds after you power on the...
Posted in: LX800-LX810
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

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  How do I prepare my unit for shipping to Primera for repair or exchange? The instructions below should be followed for each product before boxing. It is best to use the original box and foam/cardboard supports. If you do not have the box, package the product in a box large enough to leave space ...
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow How do I print to the LX800-810-400-900 from Adobe Acrobat Reader? (PC Only)

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  How do I print to the LX800/LX810/LX400/LX900 from Adobe Acrobat Reader? (PC Only) 1a. Open the image that you would like to print. If there is white space around the label the page size may be too large. See 1b and 1c for further instructions 1b. (optional). Click the Snapshot tool found on the ...
Orange arrow How do I find the firmware version of my Primera product? (Mac or PC)

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  How do I find the firmware version of my Primera product?Finding the Firmware Version on a PC. 1. Go to the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Click on Clean/Change Cartridges & Check Ink... as shown below - Choose Prope...
Orange arrow What are the label and roll specifications for the LX800 or LX810?

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  LX800/810 Label Specifications Test all custom made label stock with the intended printer before ordering large quantities!Primera’s TuffCoat High Gloss and Semi-Gloss label materials have been specifically designed to be highly absorbent to allow water-based inkjet inks to dry quickly. Whil...
Posted in: LX800-LX810
Orange arrow What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors?

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  What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors? “CMYK”, “RGB” Each of these acronyms refers to a method of building colors for different environments. RGB The one that you are perhaps most familiar with (or aware of) is RGB. I...
Orange arrow Can I print two different or the same sized labels (front and back) consecutively using an LX Series Label Printer? Can I print multiple pages?

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  Use the following procedure to print two consecutive labels: If you are printing two labels consecutively that are different sizes use the procedures below. If you are printing two labels that do not meet the minimum height requirement of 0.75" you may use the procedure below to combine two of ...
Orange arrow How do I over bleed the printed image so I can ensure the image covers the entire label? (LX800-810-LX400-LX900-LX2000)

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  Overbleeding forces the printer to print beyond the edges of your label to compensate for the printer not accurately placing the images on the label. The printer has a small margin for error (Approximately +/- 0.5mm) when it comes to placing an image on the label. Adjust these settings in the pri...
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

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  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...

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