> Knowledge base> Category: LX400-LX500
Category: LX400-LX500
84 Articles
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

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  How do I prepare my unit for shipping to Primera for repair or exchange? The instructions below should be followed for each product before boxing. It is best to use the original box and foam/cardboard supports. If you do not have the box, package the product in a box large enough to leave space ...
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

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  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow Magenta (Red) Ink is running or bleeding when printing with the Tuffcoat Extreme label stock. (LX400-LX810)

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  This article applies to the following stock: -Tuffcoat Extreme Clear Gloss Polyester-Tuffcoat Extreme White Gloss Polyester-TuffCoat Extreme White Matte Polypropylene (BOPP) To take advantage of the highly water-resistant features of this material, you must reduce the Ink Saturation setting in th...
Orange arrow At what point do the LX800 / LX810 / LX400 printers warn for low ink? Can warning points be adjusted?

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  At what point do the LX800 / LX810 / LX400 printers warn for low ink? Can warning points be adjusted? The printer warns at the following points: 10% early warning - still printing well 0% faded, noticeable quality degradation -10% one color completely missing ...
Orange arrow When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE)

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  When adding a barcode on top of a graphic, the barcode does not appear. It is behind the graphic. (Nice Label SE) 1. Make sure that you add the graphic, text or barcode objects in the order that you want them to appear. In other words, if you add a second object after the first object the second o...
Orange arrow How do I print to the LX800-810-400-900 from Adobe Acrobat Reader? (PC Only)

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  How do I print to the LX800/LX810/LX400/LX900 from Adobe Acrobat Reader? (PC Only) 1a. Open the image that you would like to print. If there is white space around the label the page size may be too large. See 1b and 1c for further instructions 1b. (optional). Click the Snapshot tool found on the ...
Orange arrow Can I print two different or the same sized labels (front and back) consecutively using an LX Series Label Printer? Can I print multiple pages?

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  Use the following procedure to print two consecutive labels: If you are printing two labels consecutively that are different sizes use the procedures below. If you are printing two labels that do not meet the minimum height requirement of 0.75" you may use the procedure below to combine two of ...
Orange arrow What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors?

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  What is the difference between RGB and CMYK Color environments? What are PMS (Spot) colors? “CMYK”, “RGB” Each of these acronyms refers to a method of building colors for different environments. RGB The one that you are perhaps most familiar with (or aware of) is RGB. I...
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12

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  1. Unplug the USB cable from the back of your unit. 2. Go to Apple - System Preferences - Print & Fax. 3. Select your printer listed on the left pane of the window and click the minus (-) button. 4. Delete the files/folders from the following from the HD. To find this folder, Se...
Orange arrow My cartridge is drying out, printing with missing colors or printing with poor quality. How do I clean my cartridge? (LX500, Bravo SE-3, Bravo 4200 Series)

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  A. Update Firmware. Update to the latest firmware version. You can update firmware within PTPublisher or the Status Monitor. B. Clean the Cartridge. If the cartridge has not been used for some time it is possible that the inkjet nozzles may dry out. Remove the cartridge from the printer an...
Orange arrow How can I print circular or round labels using the LX Series Printers?

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  How can I print circular or round labels using the LX Series Printers? Circular, nonstandard label shapes or multiple labels across will require precise adjustment of the label sensor. If you are using circular or other non rectangular die-cut labels make sure the sensor is set to the very top of ...
Orange arrow There is a label stuck in the feed area of my LX Series label printer. How can I remove it and prevent it from happening again?

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  Removal: Usually it is necessary to disassemble part of the printer to remove the stuck label. This means the unit will need to come to Primera for factory service. However, there are ways to remove these labels without taking apart the unit by using another larger synthetic (polyester, vinyl, B...
Orange arrow How can I print circular labels on two across (two up) label stock?

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  A. Adjust Sensor Position Before you load the label stock, you must adjust the label sensor position to correspond with the center of the circular label. This sensor tells the printer where to start printing. B1. Setup the Label. (When printing from Programs other than BarTender) 1. First you ...
Orange arrow How do I uninstall and reinstall a printer on Windows 7, 8 10?

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  Please follow the instructions below. 1. Browse to the Start button - Devices and Printers or search for "Devices and Printers". 2. Make sure there are no documents in the print queue. 3. Right click on the printer and click on 'Remove Device'. 4. Click on Yes to confirm rem...

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