Support Center > Knowledge base> Category: General Questions
Category: General Questions
35 Articles
Orange arrow REPLACE PHOTO, UPLOAD PHOTO

270 views
  You can replace the photo by going to the EMPLOYEE CONTROL CENTER, make sure that the first photo loaded has been saved, otherwise the system will not allow you to re-load another one - just select DONE CROPPING to save it. select DETAILS to the right of the applicants name and follow the prompts....
Orange arrow ADDITIONAL USERS, MULTIPLE LOGIN'S, ADDITIONAL PASSWORDS

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  Click the drop down for the Account Settings and select Client Multiple Logins. Now select to Add a User, enter in the requested information and make sure you check the box “Login is Active” in order to activate the login you created....
Orange arrow DRUG SCREENING, TEST, ORDERING

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  A Drug Screening can be ordered through the EMPLOYEE CONTROL CENTER, click on the + symbol to the left of the person's name, select DRUG SCREENING and follow the prompts....
Orange arrow DMV, MVR, MOTOR VEHICLE REPORT, DRIVING RECORD

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  An MVR can be ordered through the website ~ go to the EMPLOYEE CONTROL CENTER, click on the + symbol to the left of the person's name, select MVR / DMV DRIVING RECORD and follow the prompts....
Orange arrow Cost, Fee's

539 views
  CrimShield creates custom programs for organizations large and small. We know every organization is different with specific needs. Some industries rely on driving or drug records and other just need a detailed investigative background report. Though our average price is $64.95 for a background i...
Orange arrow AIA, OFFICIATING, ARIZONA INTERSCHOLASTIC,

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  AIA background requests are made through the AIA website. Use the link below and complete the registration form to initiate the background search. https://mtc01.crimshield.com/csapp/registerCrimshieldClient.do?referringAgentId=105#pagetop#pagetop...
Orange arrow Password, reset password

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  If you forgot your password, select the question mark (?) next to where you would normally input your password. A window will pop up, input the username for your account, chose between using your security question or sending a link to the email address linked to your account, and input the Captcha....
Orange arrow Employment verification

333 views
  In order to send the applicant the Employment Authorization Form to initiate the employment verification, go to the Employee Control Center, search for your applicant, select the plus sign next to the applicant’s name, under Order: select Email Employment Authorization....
Orange arrow Locate, can't find, applicant

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  If you are having trouble locating an applicant in the system, go to the Employee Control Center, select Advanced Search, and search by First or Last name....
Orange arrow Reports, export, spreadsheets,

405 views
  Yes! Go to the Employee Control Center, at the top under OTHER TOOLS: select Export Applications. Chose the date range of the applications you would like to export. A excel file will populate with the information requested....
Orange arrow I failed my to qualify for my Security Clearance Card, what do I do now?

583 views
  Applicants can fail to qualify for a Security Clearance card for a number of reasons. If you feel that you have been denied a card in error, please follow the following steps to initiate an individual assessment performed by CrimShield Legal Counsel: 1. Prepare a written statement of the reason ...
Orange arrow How can I sign up my company?

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  Establishing an account with CrimShield is simple. 1) Contact us at sales@crimshield.com and we will provide you with the specific forms necessary to establish your account or go to https://www.crimshield.com/register-generic.php, 2) Complete the online User Agreement form and submit it back to Cr...
Orange arrow What is a Security Clearance Card?

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  A Security Clearance Card starts with an in-depth Criminal Background Check performed by a licensed Private Investigator. Once the results are in, we measure the background results against detailed criteria. Our Investigators then certify an individual worthy to receive our Security Clearance Card....
Orange arrow How often does a Security Clearance Card renew?

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  CrimShield Security Clearance Cards renew annually. At each subsequent anniversary CrimShield will alert you or your employer to update your security clearance....
Orange arrow What records does a CrimShield background security clearance look for?

631 views
  A CrimShield Investigator will perform an investigation that is nationwide in scope. If the investigative report is for employment purposes, the Fair Credit Reporting Act states CrimShield may provide an employer with conviction data for as far back as the conviction data is found, unless restrict...

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