Support Center > Knowledge base> Category: FAQ Landlords
Category: FAQ Landlords
56 Articles
Orange arrow Can I send one invite for a husband and wife to apply?

  Each person applying requires a separate invite. Multiple invites may be sent to the same e-mail address....
Posted in: FAQ Landlords
Tagged: husband, wife

Orange arrow Why is rental criteria important? Should I document my rental criteria in my Rent Perfect account?

  Setting Rental Criteria Having the proper criteria for your rental properties makes all of the difference. Setting criteria will help you stay compliant with Fair Housing Laws, help keep the application process a business relationship, and will assist you in keeping track of what kind of applicant...
Posted in: FAQ Landlords
Tagged: criteria

Orange arrow Ok, I have the results back on my applicant...what now?

  My applicant came back with “Approved” If your applicant came back marked Approved, this indicates they passed your criteria for credit scores and criminal and eviction criteria in the system. Now, not so fast; you still have some work to do on your part. Did you remember to verify ren...
Posted in: FAQ Landlords

Orange arrow How do I add a rental property address into my account?

  Adding individual rental property information into your account is easy. First, go to the home screen of your account and click, "My Property." Next, click "Add Property," or click on a current property name to edit an existing property. Now enter the required property information se...
Posted in: FAQ Landlords

Orange arrow Why is our lease longer than most leases?

  Here at Investigative Screening Company, we pride ourselves on making it easy for you to keep your investment as protected as you can. We have created a lease option for Rent Perfect; in that lease, we have pages of information to keep you as protected as possible while renting out your investment....
Posted in: FAQ Landlords

Orange arrow Where can I view a record of the invites emails I have sent my applicants?

  You can view a list of all the invite emails you have sent to your applicants for the past 30 days and check the status of the invite. To do so go to the "Order Background Screening" tab and click the blue link that says "Invite History." Hold your mouse over the "i" icon in the top left corner t...
Posted in: FAQ Landlords
Tagged: invite, history

Orange arrow Can Rent Perfect help notify my tenants if I require renters insurance?

  An easy way to protect your investment property is to require your tenants to purchase a Liability Renters Insurance policy. You have the ability to set up automatic email notifications to your tenants regarding your renters insurance requirements. To activate the notifications you will need to mar...
Posted in: FAQ Landlords

Orange arrow Where can I view a copy of my rental application?

  To view a copy of your rental application click the button that say, "My Application," on the home screen. Next, click "View Application" at the top of the screen. A blank, PDF copy of your rental application will open in a new tab. This copy will update accordingly as you add custom questions of ...
Posted in: FAQ Landlords

Orange arrow Can my tenant set up automatic monthly payments to me through Rent Pay?

  Yes, tenants can set up automatic monthly payments. First, the landlord must set up a Rent Pay account. Once a Rent Pay account for the property address is approved tenants can set up and manage automatic payments through their Rent Perfect tenant account following these 3 easy steps: First, sig...
Orange arrow How do I view and print a copy of the lease agreement?

  HOW TO VIEW AND PRINT COPIES OF THE LEASE You have the ability to view a copy of the lease before and after you send the lease to your tenant for signature. The lease will have a “Preview Copy” watermark over it until it is signed. This way you can review the lease and make any cha...
Posted in: FAQ Landlords
Tagged: lease

Orange arrow How do I read a credit report?

  READING A CREDIT REPORT CAN BE CONFUSING, SO LET'S START FROM THE TOP:1. The Heading is at the very top right of the report. It contains the CreditBureau's information. The Credit Agency, their address, their phone number, andthe date the report was inquired upon. PERSONAL INFORMATION2. The next s...
Orange arrow What are some good things to know when reviewing my applicants credit and background report results?

  Information is Power As we all know, information is power. Whether we are buying a house, investment or screening a new applicant;information helps us make the best choice possible. In fact, the difference between a good and bad decision is all aboutinformation! Below is a random list of useful fa...
Posted in: FAQ Landlords

Orange arrow What if my applicant does not have an email address?

  If your applicant does not have an e-mail address, you can send their invite to your own e-mail address and have them fill out the online application from your own computer, tablet, or any internet connected device. The applicant can also use a family member or spouse’s e-mail address....
Posted in: FAQ Landlords
Tagged: no email

Orange arrow Will an applicant get a copy of their reports?

  All applicant's who complete the online application process will be given access to their credit and background reports by logging into their tenant portal at Applicant's must answer 4 identity authentication questions correctly to complete their credit order. Credit reports ...
Orange arrow Can I fill out the online application for my applicant?

  Your applicant should fill out the online application on their own. They can do so at their own convenience using any smartphone, tablet or computer. If needed they can use a phone or computer provided by you. WHY? When they fill out their application they will receive the disclosures required by...
Posted in: FAQ Landlords

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