Support Center > Knowledge base> Category: FAQ Landlords
Category: FAQ Landlords
71 Articles
Orange arrow Can I send one invite for a husband and wife to apply?

1556 views
  Each person applying requires a separate invite. Multiple invites may be sent to the same e-mail address....
Posted in: FAQ Landlords
Tagged: husband, wife


Orange arrow Where can I view a record of the invites emails I have sent my applicants?

986 views
  You can view a list of all the invite emails you have sent to your applicants for the past 30 days and check the status of the invite. To do so go to the "Order Background Screening" tab and click the blue link that says "Invite History." Hold your mouse over the "i" icon in the top left corner t...
Posted in: FAQ Landlords
Tagged: invite, history


Orange arrow Why is our lease longer than most leases?

968 views
  Here at Investigative Screening Company, we pride ourselves on making it easy for you to keep your investment as protected as you can. We have created a lease option for Rent Perfect; in that lease, we have pages of information to keep you as protected as possible while renting out your investment....
Posted in: FAQ Landlords

Orange arrow Can my tenant set up automatic monthly payments to me through Rent Pay?

1228 views
  Yes, tenants can set up automatic monthly payments. First, the landlord must set up a Rent Pay account. Once a Rent Pay account for the property address is approved tenants can set up and manage automatic payments through their Rent Perfect tenant account following these 3 easy steps: First, sig...
Orange arrow Where can I view a copy of my rental application?

933 views
  To view a copy of your rental application click the button that say, "My Application," on the home screen. Next, click "View Application" at the top of the screen. A blank, PDF copy of your rental application will open in a new tab. This copy will update accordingly as you add custom questions of ...
Posted in: FAQ Landlords

Orange arrow How do I add a rental property address into my account?

1823 views
  Adding individual rental property information into your account is easy. First, go to the home screen of your account and click, "My Property." Next, click "Add Property," or click on a current property name to edit an existing property. Now enter the required property information se...
Posted in: FAQ Landlords

Orange arrow There are some things I want to change in the Standard lease template. How do I create my own custom lease template?

938 views
  A lease template is an outline that saves standard, pre-populated lease terms that typically stay the same for every lease. You will provide unique lease details such as dates, rent amount, and deposit amounts using the “Prepare Lease” option in your account once a tenant is approved. R...
Orange arrow How do I download a copy of the lease agreement that was signed?

821 views
  HOW TO VIEW, PRINT, OR DOWNLOAD A COPY OF A SIGNED LEASE AGREEMENT. Landlords and tenants can both view, print, or download a copy of a signed lease agreement in their Rent Perfect account at www.rentperfect.com. Landlords follow these steps: 1. Click "VIEW REPORTS" or "PREPARE LEASE" o...
Orange arrow Can Rent Perfect help notify my tenants if I require renters insurance?

1643 views
  An easy way to protect your investment property is to require your tenants to purchase a Liability Renters Insurance policy. You have the ability to set up automatic email notifications to your tenants regarding your renters insurance requirements. To activate the notifications you will need to mar...
Posted in: FAQ Landlords

Orange arrow Why is rental criteria important? Should I document my rental criteria in my Rent Perfect account?

1251 views
  Setting Rental Criteria Having the proper rental criteria allows you to expertly manage your properties. Setting criteria will help you stay compliant with Fair Housing Laws and help keep the application process a business relationship. All investigations will receive a recommendation based on the...
Posted in: FAQ Landlords
Tagged: criteria


Orange arrow I got the results back on my applicant...what does the recommendation mean? What is an Individual Assessment?

1574 views
  Each application will be given a recommendation based on the landlords rental criteria. The landlord should make the final decision after considering the application as a whole and doing any necessary individual assessment. Recommendation “Approved” Approved means the applicant pas...
Posted in: FAQ Landlords

Orange arrow How do I read a credit report?

1798 views
  READING A CREDIT REPORT CAN BE CONFUSING, SO LET'S START FROM THE TOP: 1. The Heading is at the very top right of the report. It contains the CreditBureau's information. The Credit Agency, their address, their phone number, andthe date the report was inquired upon. PERSONAL INFORMATION 2. The ne...
Orange arrow What if my applicant does not have an email address?

1035 views
  If your applicant does not have an e-mail address, you can send their invite to your own e-mail address and have them fill out the online application from your own computer, tablet, or any internet connected device. The applicant can also use a family member or spouse’s e-mail address....
Posted in: FAQ Landlords
Tagged: no email


Orange arrow What are some good things to know when reviewing my applicants credit and background report results?

847 views
  Information is Power As we all know, information is power. Whether we are buying a house, investment or screening a new applicant;information helps us make the best choice possible. In fact, the difference between a good and bad decision is all aboutinformation! Below is a random list of useful fa...
Posted in: FAQ Landlords

Orange arrow What if my applicant did not receive the invite email?

1140 views
  With so many emails bombarding our inboxes these days it is easy for an invite email to get lost in the noise. Try sending a new invite and including a mobile phone number and your applicant will receive a text message with their application invite. Including a mobile number is the easiest way to m...
Posted in: FAQ Landlords


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