Knowledge Base Categories

FAQ Landlords(3 Articles)
Orange Arrow I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
Orange Arrow How can I remove a Credit Security Freeze with Experian?
Orange Arrow Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?
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My Property(2 Articles)
Orange Arrow How do I add a rental property address into my account?
Orange Arrow Why aren't my properties showing up in the property drop down menus in my account?
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My Application(7 Articles)
Orange Arrow Can I fill out the online application for my applicant?
Orange Arrow Where can I view a copy of my rental application?
Orange Arrow What if my applicant already completed a paper application?
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Rental Criteria Settings(6 Articles)
Orange Arrow Can I decline an applicant for any criminal record? What is an individual Assessment and why is it important?
Orange Arrow I got the results back on my applicant...what does the recommendation mean? What is an Individual Assessment?
Orange Arrow Do my applicants need to know my rental criteria before applying for my property? How can I send my criteria to my applicants?
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Send Invite(13 Articles)
Orange Arrow Will a tenant's credit score drop after ordering their credit report through Rent Perfect's website?
Orange Arrow What if my applicant does not have a social security number? Can I get a credit and background check even though my applicant does not have a social security number?
Orange Arrow Can I send one invite for a husband and wife to apply?
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View Reports(14 Articles)
Orange Arrow I got the results back on my applicant...what does the recommendation mean? What is an Individual Assessment?
Orange Arrow When do I need to send an Adverse Action Letter to my applicant?
Orange Arrow What is considered a good credit score?
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My RentPay(10 Articles)
Orange Arrow How do I look up rent pay transactions in my account?
Orange Arrow How do I enroll in RentPay to receive payments online?
Orange Arrow Can Rent Perfect help me collect rent each month from my tenants?
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MIMO Inspections(3 Articles)
Orange Arrow What is the new MIMO button for on the homescreen of my account?
Orange Arrow How do I initiate the move-in and move-out inspection process with a new tenant?
Orange Arrow How can I help protect my rental property from damage beyond normal wear and tear?
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Custom Lease Templates(3 Articles)
Orange Arrow There are some things I want to change in the Standard lease template. How do I create my own custom lease template?
Orange Arrow How do I prepare a lease agreement for a tenant?
Orange Arrow Where does my tenant view and sign the lease agreement?
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My Leases(6 Articles)
Orange Arrow How do I download a copy of the lease agreement that was signed?
Orange Arrow Why is Rent Perfect's lease longer than most leases?
Orange Arrow How can I renew a lease in my Rent Perfect account?
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Portal Tour(2 Articles)
Orange Arrow How can Rent Perfect help landlords be successful?
Orange Arrow Can I see the Rent Perfect portal tools before signing up?
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Password(3 Articles)
Orange Arrow I forgot my username or password. How can I log back in again?
Orange Arrow Why do I keep getting a message that says "Invalid Password" when I'm trying to update my password?
Orange Arrow How do I change my password?
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Payment Settings(2 Articles)
Orange Arrow Why should I choose Rent Perfect for my screening?
Orange Arrow Why is my credit card being declined?
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Renters insurance(2 Articles)
Orange Arrow Can Rent Perfect help notify my tenants if I require renters insurance?
Orange Arrow Can tenants purchase a renters insurance policy through Rent Perfect?
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Skip Trace(1 Articles)
Orange Arrow How can I track down a previous tenant?
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Pricing(1 Articles)
Orange Arrow What is the current Rent Perfect pricing?
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Creating an Account(2 Articles)
Orange Arrow What should I put for my account name? Can I put my LLC for the contact name on my account?
Orange Arrow Why should I choose Rent Perfect for my screening?
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Special Screening Requirements(1 Articles)
Orange Arrow Does Rent Perfect offer a screening process compatible with the Cook County Compliance rules?
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FAQ Tenants(6 Articles)
Orange Arrow I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
Orange Arrow What is the easiest way to have my fraud alert victim statement removed from my credit file?
Orange Arrow How can I remove a Credit Security Freeze with Experian?
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RentPay(8 Articles)
Orange Arrow What are the processing fees for RentPay?
Orange Arrow How do I create a rent pay account as a tenant?
Orange Arrow How can I pay rent through my Rent Perfect account?
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Signing a Lease(2 Articles)
Orange Arrow How do I download a copy of the lease agreement that was signed?
Orange Arrow Where does my tenant view and sign the lease agreement?
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Rental Application(2 Articles)
Orange Arrow Can I edit my rental application once it has been submitted?
Orange Arrow How do I upload proof of income with my application?
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Background reports(3 Articles)
Orange Arrow How can an applicant get a copy of their screening reports?
Orange Arrow How do I update information that was reported?
Orange Arrow How can I update the record reported to my landlord?
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Payment(1 Articles)
Orange Arrow Why is my credit card being declined?
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Educational Articles - #107092 (14 Articles)
Orange Arrow Why is it important to complete a move-in inspection of a property?
Orange Arrow Do you offer skip tracing? How can I track down and collect money owed from a previous tenant?
Orange Arrow Why is renters insurance important for me as the landlord?
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Rent Perfect Podcast - #107094 (52 Articles)
Orange Arrow Arranging maintenance calls and vendor work orders for my rental property is a pain. How can Rent Perfect help?
Orange Arrow How can Rent Perfect help Cook County Landlords stay compliant with new legislation?
Orange Arrow How can I handle and resolve tenant conflicts successfully?
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Contact Customer Service(1 Articles)
Orange Arrow What are RentPerfect's business hours?
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