Knowledge Base Categories

General Questions(5 Articles)
Orange Arrow Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?
Orange Arrow How can I remove a Credit Security Freeze with Experian?
Orange Arrow What is the easiest way to have my fraud alert victim statement removed from my credit file?
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FAQ Tenants - #66793 (21 Articles)
Orange Arrow How do I change my password?
Orange Arrow I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
Orange Arrow How do I update information that was reported?
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RentPay(6 Articles)
Orange Arrow How can I pay rent through my Rent Perfect account?
Orange Arrow Does Rent Perfect's RentPay system offer a recurring payment option?
Orange Arrow What are the processing fees for RentPay?
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Lease(2 Articles)
Orange Arrow How do I download a copy of the lease agreement that was signed?
Orange Arrow Where does my tenant view and sign the lease agreement?
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Rental Application(2 Articles)
Orange Arrow Can I edit my rental application once it has been submitted?
Orange Arrow How do I upload proof of income with my application?
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FAQ Landlords(64 Articles)
Orange Arrow How do I update my contact information or credit card information on file?
Orange Arrow How do I change my password?
Orange Arrow What if my applicant does not have an email address?
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My RentPay(7 Articles)
Orange Arrow How do I enroll in RentPay to receive payments online?
Orange Arrow Can Rent Perfect help me collect rent each month from my tenants?
Orange Arrow Can current tenants that already live in my property use online rent pay without completing the full application and screening process?
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Send Invite(10 Articles)
Orange Arrow What if my applicant did not receive the invite email?
Orange Arrow Can I text the application invite to my applicant?
Orange Arrow Why should my applicant pay the screening fee?
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View Reports(12 Articles)
Orange Arrow How do I read a credit report?
Orange Arrow How can an applicant get a copy of their screening reports?
Orange Arrow What is considered a good credit score?
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MIMO Inspections(3 Articles)
Orange Arrow How do I initiate the move-in and move-out inspection process with a new tenant?
Orange Arrow What is the new MIMO button for on the homescreen of my account?
Orange Arrow How can I help protect my rental property from damage beyond normal wear and tear?
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Portal Tour(2 Articles)
Orange Arrow Can I see the Rent Perfect portal tools before signing up?
Orange Arrow How can Rent Perfect help landlords be successful?
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Custom Lease Templates(3 Articles)
Orange Arrow There are some things I want to change in the Standard lease template. How do I create my own custom lease template?
Orange Arrow Where does my tenant view and sign the lease agreement?
Orange Arrow How do I prepare a lease agreement for a tenant?
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password reset(2 Articles)
Orange Arrow Why do I keep getting a message that says "Invalid Password" when I'm trying to update my password?
Orange Arrow I forgot my username or password. How can I log back in again?
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My Application(7 Articles)
Orange Arrow What questions are on the standard online application my applicants will fill out? Can I add additional questions?
Orange Arrow What if my applicant already completed a paper application?
Orange Arrow What is the online application process like?
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Payment Settings(1 Articles)
Orange Arrow Why is my credit card being declined?
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My Property(2 Articles)
Orange Arrow How do I add a rental property address into my account?
Orange Arrow Why aren't my properties showing up in the property drop down menus in my account?
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My Leases(6 Articles)
Orange Arrow How do I download a copy of the lease agreement that was signed?
Orange Arrow Where does my tenant view and sign the lease agreement?
Orange Arrow How can I renew a lease in my Rent Perfect account?
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renters insurance(2 Articles)
Orange Arrow Can tenants purchase a renters insurance policy through Rent Perfect?
Orange Arrow Can Rent Perfect help notify my tenants if I require renters insurance?
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Pricing(1 Articles)
Orange Arrow What is the current Rent Perfect pricing?
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Rental Criteria Settings(6 Articles)
Orange Arrow Can I decline an applicant for any criminal record? What is an individual Assessment and why is it important?
Orange Arrow Why is rental criteria important? Should I document my rental criteria in my Rent Perfect account?
Orange Arrow Can I use unique rental criteria for each property address in my account?
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Skip Trace(1 Articles)
Orange Arrow How can I track down a previous tenant?
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Industry Articles(13 Articles)
Orange Arrow How will Covid-19 affect my current qualification process moving forward?
Orange Arrow How has The Cares Act affected landlords? How can landlords protect themselves moving forward?
Orange Arrow Why is it important to complete a move-in inspection of a property?
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Podcast(37 Articles)
Orange Arrow Arranging maintenance calls and vendor work orders for my rental property is a pain. How can Rent Perfect help?
Orange Arrow How can Rent Perfect help Cook County Landlords stay compliant with new legislation?
Orange Arrow How can I handle and resolve tenant conflicts successfully?
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