Support Center > Knowledge base> Category: FAQ Applicants
Category: FAQ Applicants
18 Articles
Orange arrow Can my tenant set up automatic monthly payments to me through Rent Pay?

  Yes, tenants can set up automatic monthly payments. First, the landlord must set up a Rent Pay account. Once a Rent Pay account for the property address is approved tenants can set up and manage automatic payments through their Rent Perfect tenant account following these 3 easy steps: First, sig...
Orange arrow How do I read a credit report?

  READING A CREDIT REPORT CAN BE CONFUSING, SO LET'S START FROM THE TOP:1. The Heading is at the very top right of the report. It contains the CreditBureau's information. The Credit Agency, their address, their phone number, andthe date the report was inquired upon. PERSONAL INFORMATION2. The next s...
Orange arrow Will an applicant get a copy of their reports?

  All applicant's who complete the online application process will be given access to their credit and background reports by logging into their tenant portal at Applicant's must answer 4 identity authentication questions correctly to complete their credit order. Credit reports ...
Orange arrow How do I update information that was reported?

  In very rare instances, criminal records could be disclosed that were not correct from the county where the court record was reported. In any and all instances, we want our background investigations to be completely accurate. If the applicant believes that infomation that was reported was incorrect...
Posted in: FAQ Applicants

Orange arrow What are the processing fees for online rent payments?

  Applying for a Rent Pay account is easy and free! There is a small processing fee for the tenant....
Orange arrow Should I be worried about an inquiry showing up on my credit report after I order my credit report through your system?

  With the Rent Perfect system applicants complete an online application and order their own credit and background reports, agreeing to share those reports with the landlord or agent they are applying with. Since they are ordering their own credit report this is considered a soft credit pull and will...
Orange arrow Why should I require my tenants to have Renter's Insurance?

  Here at Rent Perfect we highly recommend you require tenants to obtain a Renter's Insurance policy. Considering how affordable Renter's Insurance is it's a no brainer for your tenants to obtain their own policy, while living at your rental or anywhere else. Once someone is approved by you they can ...
Orange arrow How do I initiate the move-in and move-out inspection process with a new tenant?

  Follow these easy steps to initiate and complete the Move-In and Move-out inspecton process: STEP 1: Click MIMO on the home screen of your account and find the tenant's name who will complete the move-in inspection. STEP 2: Click the button that says, "Initiate Move-in" and click "Contin...
Orange arrow Can I purchase a renters insurance policy through Rent Perfect?

  Yes, tenants can get access to purchase a discounted renters insurance policy through their Rent Perfect account. Discounted renters insurance policies are offered through Norton Real Protect, Arthur J. Ghallagher and Co. First you must complete the online application process, which will automatica...
Orange arrow How do I change my password?

  For Landlord Passwords can be changed in your Account settings. First click the white “Account Settings” link at the top right of the page. Next, click edit in the top right section where it says Control Panel Login information. For security reasons you must enter in your old passwo...
Orange arrow I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?

  For Landlord An identity authentication with the credit bureau is required in order for you to activate your account and view your applicant’s shared credit reports. This is done by answering 4 randomly generated questions that only you would know. Here are the most common reasons for failin...
Orange arrow How do I make a rent payment online through my Rent Perfect account?

  Making a payment online to your landlord is easy! If your landlord has signed up for Online Rent Pay you can easily make a payment using your bank account or a debit/credit card. Tenants can follow these simple steps: 1. Sign into your Rent Perfect account by going to and cl...
Orange arrow How can I remove a Credit Security Freeze with Experian?

  You can manage your Security Freeze on Experian’s website at Check the box that says “Remove or Lift Security Freeze” and then click “Continue”. Next, fill out the form to make the removal request. You can request a permanen...
Orange arrow What is the easiest way to have my fraud alert victim statement removed from my credit file?

  Rent Perfect does not have the ability to remove a Fraud Alert Victim Statement for you. You can request to have a Fraud Alert Victim Statement removed by filling out a form and mailing it directly to the credit bureau Experian. You can also submit the form online, however in some cases the credit ...
Orange arrow Where does my tenant view and sign the lease agreement?

  Article // // Once the landlord sends a lease signing notification the tenant will receive an email letting them know the lease is available to view and sign. The tenant will log into their Rent Perfect tenant portal to view and sign the lease agreement by typing their ...

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