Support Center > Knowledge base> Category: FAQ Tenants - #66793
Category: FAQ Tenants - #66793
26 Articles
Orange arrow What are your business hours?

2078 views
  At Investigative Screening Company we use private investigators to search for court records all throughout the United States. Our need to contact courts all over the United States dictates that need to be open during the same hours as the courts we contact the most frequently. Business Hours are M...
Orange arrow How do I download a copy of the lease agreement that was signed?

2350 views
  HOW TO VIEW, PRINT, OR DOWNLOAD A COPY OF A SIGNED LEASE AGREEMENT. Landlords and tenants can both view, print, or download a copy of a signed lease agreement in their Rent Perfect account at www.rentperfect.com. Landlords follow these steps: 1. Click "VIEW REPORTS" or "PREPARE LEASE" o...
Orange arrow Can my tenant set up automatic monthly payments to me through Rent Pay?

2837 views
  Yes, tenants can set up recurring rent payments. There is a small $3.95 convenience fee per payment. Tenants can follow these steps to setup recurring payments: Login at www.rentperfect.com and click "Rent Pay." Under payment schedules click "Pay Now." Under mode of payment select "Setu...
Orange arrow How do I read a credit report?

4044 views
  Here are the most important factors to pay attention to on a credit report: The credit score/credit score factors. what is a good credit score.The score reflects all aspects of the report that indicate whether or not the consumer is likely to pay their bills on time. Higher the better, avg sc...
Orange arrow Will an applicant get a copy of their reports?

2504 views
  All applicant's who complete the online application process will be given access to their credit and background reports by logging into their tenant portal at www.rentperfect.com. Applicant's must answer 4 identity authentication questions correctly to complete their credit order. Credit reports ...
Orange arrow How do I update information that was reported?

1959 views
  In very rare instances, criminal records could be disclosed that were not correct from the county where the court record was reported. In any and all instances, we want our background investigations to be completely accurate. If the applicant believes that infomation that was reported was incorrect...
Orange arrow How can I remove a Credit Security Freeze with Experian?

3956 views
  You can manage your Security Freeze on Experian’s website at https://www.experian.com/freeze/center.html. Check the box that says “Remove or Lift Security Freeze” and then click “Continue”. Next, fill out the form to make the removal request. You can request a permanen...
Orange arrow What is the easiest way to have my fraud alert victim statement removed from my credit file?

2331 views
  Rent Perfect does not have the ability to remove a Fraud Alert Victim Statement for you. You can request to have a Fraud Alert Victim Statement removed by filling out a form and mailing it directly to the credit bureau Experian. You can also submit the form online, however in some cases the credit ...
Orange arrow How do I change my password?

2314 views
  For Landlord Passwords can be changed in your Account settings. First click the white “Account Settings” link at the top right of the page. Next, click edit in the top right section where it says Control Panel Login information. For security reasons you must enter in your old passwo...
Orange arrow I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?

3830 views
  For Landlord An identity authentication with the credit bureau is required in order for you to activate your account and view your applicant’s shared credit reports. This is done by answering 4 randomly generated questions that only you would know. Here are the most common reasons for failin...
Orange arrow Can I purchase a renters insurance policy through Rent Perfect?

2316 views
  Yes, tenants can get access to purchase a discounted renters insurance policy through their Rent Perfect account. Discounted renters insurance policies are offered through Norton Real Protect, Arthur J. Ghallagher and Co. First you must complete the online application process, which will automatica...
Orange arrow How can I update the record reported to my landlord?

1964 views
  At Investigative Screening and Company, our licensed private investigators go straight to courts to find current record information. On rare occasions, court records will not have been updated to reflect the current case standings. If you feel like we have reported information that is not current, ...
Orange arrow Why is my credit card being declined?

2854 views
  These are the most common reasons a card will be declined for payment. If you have additional questions or need additional assistance you can contact customer service at 877-922-2547 Mon-Fri 9am-5pm. For assistance with details about your card such as the billing address or card code you will need...
Orange arrow Do applicants like Rent Perfect's online process?

1177 views
  Here at Rent Perfect our goal is to make the screening and move-in process as easy as possible for landlords... but we don't stop there. By design, Rent Perfect's system creates a user-friendly experience for applicants and tenants as well! Watch the video to hear first hand from an applicant what ...
Orange arrow What is the online application process like?

1602 views
  Check out the video below for a demo of the online application process. Click "My Application" on the home screen of your account to view, manage, or update your own online application....

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