Support Center > Knowledge base> Category: FAQ Tenants
Category: FAQ Tenants
16 Articles
Orange arrow Does Rent Perfect's RentPay system offer a recurring payment option?

  Yes, tenants can set up recurring rent payments. There is a small $3.95 convenience fee per payment. Tenants can follow these steps to setup recurring payments: Login at and click "RentPay." Under payment schedules click "Pay Now." Under mode of payment select "Setup...
Orange arrow Why is my credit card being declined?

  These are the most common reasons a card will be declined for payment. If you have additional questions or need additional assistance you can contact customer service at 877-922-2547 Mon-Fri 9am-5pm. For assistance with details about your card such as the billing address or card code you will need...
Orange arrow Can tenants purchase a renters insurance policy through Rent Perfect?

  Yes, tenants can get access to purchase a discounted renters insurance policy through their Rent Perfect account. Discounted renters insurance policies are offered through Norton Real Protect, Arthur J. Ghallagher and Co. First you must complete the online application process, which will automatica...
Orange arrow Where does my tenant view and sign the lease agreement?

  Once the landlord sends a lease signing notification the tenant will receive an email letting them know the lease is available to view and sign. The tenant must log into their tenant portal at to view, initial and sign the lease agreement. Once all tenants have signed the...
Orange arrow How do I add a new bank account to pay my rent?

  Follow these steps to add a new bank account to your tenant portal at 1. Click Pay Rent on the home screen of your account. 2. Click Manage Payment Accounts at the top of the screen. 3. Click "Add Payment Account" 4. Add your bank account info and upload a co...
Posted in: FAQ Tenants, RentPay

Orange arrow How do I upload proof of income with my application?

  Your proof of income shows you have sufficient income to pay the rent. Some landlords require proof of income submitted with the online application. Some examples of proof of income include (but are not limited to) paycheck stubs, court orders for child support and/or alimony, or statements for dis...
Orange arrow What proof do I need to upload to setup my bank account for online payments?

  Please upload one of the following items to setup your bank account. You can take a picture or screen shot that shows a minumum of the last 4 numbers of your account. Copy of a voided or canceled check with your name. Copy of a bank statement with the account number and your name. Screen shot ...
Posted in: FAQ Tenants, RentPay

Orange arrow How do I create a rent pay account as a tenant?

  Are you ready to pay your rent the easy way? Ask your landlord about Online Rent Pay at Your landlord will send you an invite to create a free Rent Pay account to pay your rent online with your bank account. Once you receive your Rent Pay Invite, follow these steps to create ...
Posted in: FAQ Tenants, RentPay

Orange arrow What is the easiest way to have my fraud alert victim statement removed from my credit file?

  Rent Perfect does not have the ability to remove a Fraud Alert Victim Statement for you. You can request to have a Fraud Alert Victim Statement removed by filling out a form and mailing it directly to the credit bureau Experian. You can also submit the form online, however in some cases the credit ...
Posted in: FAQ Tenants

Orange arrow How can I remove a Credit Security Freeze with Experian?

  You can manage your Security Freeze on Experian’s website at Check the box that says “Remove or Lift Security Freeze” and then click “Continue”. Next, fill out the form to make the removal request. You can request a permanen...
Orange arrow Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?

  In order to use our system your browser must meet required security settings to help keep our network systems and data safe. Please ensure that you have the most current and updated version of your browser and try again. The most current version of your browser should also have the most current sec...
Orange arrow Will a tenant's credit score drop after ordering their credit report through Rent Perfect's website?

  No, a tenant's credit score will not drop due to ordering your credit report at Rent Pefect applicants complete an online application and order their own credit and background reports, agreeing to share those reports with the landlord or agent they are applying with. Since they are...
Orange arrow How can I update the record reported to my landlord?

  At Investigative Screening and Company, our licensed private investigators go straight to courts to find current record information. On rare occasions, court records will not have been updated to reflect the current case standings. If you feel like we have reported information that is not current, ...
Orange arrow How do I change my password?

  For Landlord Passwords can be changed in your Account settings. First click the white “Account Settings” link at the top right of the page. Next, click edit in the top right section where it says Control Panel Login information. For security reasons you must enter in your old passwo...
Posted in: FAQ Tenants, Password

Orange arrow I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?

  For Landlord An identity authentication with the credit bureau is required in order for you to activate your account and view your applicant’s shared credit reports. This is done by answering 4 randomly generated questions that only you would know. Here are the most common reasons for failin...

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