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IT Help Desk > Knowledge base> Category: General Questions
Category: General Questions
43 Articles
Orange arrow I am Faculty/Staff and having PGP login issues, how can I fix it?

1941 views
  Chances are you are on a laptop and recently changed your password. You will need to follow the directions below to synchronize the updated password on your machine. Login to the PGP screen using your OLD password (if your new password is not working) Hit the Tab key to see what characters...
Orange arrow How do I get Microsoft Office on my device?

2814 views
  Northwood University is providing Microsoft Office to our faculty, staff, and student's PERSONAL HOME COMPUTER(S) AND/OR MOBILE DEVICE(S) free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more are available. As long ...
Orange arrow What are the password requirements?

2510 views
  Northwood University is committed to a secure information technology environment, and requires strong and unique passwords. Passwords that do not meet the following requirements or are otherwise found vulnerable will be rejected. Passwords must meet the following criteria Be at least 8 characte...
Orange arrow What is OneDrive and how do I use it?

1044 views
  Microsoft OneDrive for Education is your document library. OneDrive for Education uses Microsoft Office 365 hosted productivity software to store and organize your work files in the cloud. When you store your files in the cloud, it’s easy to share them with your coworkers so that they can r...
Orange arrow How can I access my student's financial aid and make payments online?

1379 views
  What is Parent WebAdvisor? As a parent, you may need access to view your student’s academic and financial information. If your child grants you access you will be able to review your student's bill/account and make payments, financial aid status, award letter, class schedule, final grades, ...
Orange arrow Why can't I login to my.northwood.edu?

2073 views
  In order to gain access to a northwood.edu email account you must currently be enrolled in classes or have graduated from the University. *Please be sure to save any important emails or information as once your account is closed, these files will be permanently deleted and will not be recoverab...
Orange arrow Who do I call if I am having bookstore issues?

998 views
  Northwood University uses third party vendors to supply books to our students. These third party sites require students to create a separate site specific account to place an order. The Northwood IT Help Desk does not have the capability of resetting passwords for either the ADP (MBS) or Traditiona...
Orange arrow Are students required to own a computer?

1119 views
  No. Students who do not own a computer may use on-campus computer labs. Northwood has several academic computer labs available, with a capacity of over 150 workstations, on campus for student use at various times throughout the day. Open lab hours will vary in each lab for each semester. Miner ...
Tagged: student, printer, lab


Orange arrow How do I stop receiving Spam mail?

1446 views
  When you no longer want to see messages from someone, you can block a sender. Below you will find directions on how to setup this feature using Outlook. Block Sender Right-click a message from the sender you want to block, and then click Junk > Block Sender. The blocked...
Orange arrow How do I find the name of my computer?

1029 views
  All Northwood owned machines should have a BGInfo installed on them. To quickly locate your PC name click on the BGInfo icon in your system tray (circled in red below). If you cannot locate the BGInfo icon you can follow the instructions below to locate your device name based on platform. Win...
Orange arrow How do I order toner replacement for my printer?

793 views
  Auto toner reorders will take place once the toner gets to a certain percentage after analyzing usage. Please give it a bit more time, as the toner is more than likely in transit or will be shipped soon. If your printer has stopped printing and are unable to locate spare toner please contact the ...
Orange arrow How do i request Xerox Copier support or order supplies?

866 views
  If you are referring to a large Xerox/copier type of unit then any support (or supplies) will come directly from Xerox. If maintenance is needed you should contact Pat Carey to ensure that we have a maintenance agreement on the unit and then contact Xerox at 800.822.2200....
Tagged: staff, faculty, xerox


Orange arrow How do I embed Media Site videos into my Blackboard course?

768 views
  Recent system updates have given us a new option to search and embed Northwood Media Site videos within our Blackboard classes. Please watch this 1 minute demonstration video: https://youtu.be/UTi0zCqdyj4...
Orange arrow How do I log into the Texas Classroom and Lab Computers?

1123 views
  Please use the following credentials to use the PC’s in the lab and classrooms: Username: .\nu_guest Password: Welcome2016 The “.\” before nu_guest is necessary....
Orange arrow How do I utilize Adobe CS 5.5 (Photoshop, InDesign, Illustrator, etc) in the Jordan Lab?

764 views
  In order for students to use Adobe CS 5.5 students must login to the Jordan CLASSROOM machines using the following credentials. CS 5.5 is located on all even number machines with a green dot sticker. username: .\miscs5 password: mislabcs5 **Please note the (.\) is necessary for the usernam...

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