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Category: CX1200-FX1200-CX1000-FX1000
74 Articles
Orange arrow Back or front edge of the print is printing light/faded or is speckled with unprinted areas - general poor transfer. (CX1200)

7855 views
  Try the following solutions in this order: 1. Change Custom Type 5 to Glossy. On the printers control panel press the Menu button - Choose Paper Menu - Choose Custom Types - Choose Custom Type 5 - Choose Glossy. Note: MP paper size/type must be set to Universal/Custom Type 5 for this to work. Yo...
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

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  How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)The printer keeps a fuser page counter because as the fuser ages the rubber fusing roller gets softer. This allows it to emanate more heat. To maintain even fuser temperature the printer automatically compensates for this by gra...
Orange arrow The printer skips one page between every print. (CX1000)

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  The printer skips one page between every print. (CX1000) The CX1000 is printing the image too long. It stops printing too late for it to see the next black mark so it has to skip one. 1. Try a stretch calibration. See this article. 2. The Black Mark Repeat Length could be set wrong. Check th...
Orange arrow How long do die cutting blades last? (FX1200)

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  How long do die cutting blades last? (FX1200) The longevity of the blades depends on the type of material being used; how much material was cut; and the number of times the blades scored through the liner coming into contact with the wear strip. Blades can last up to 40...
Orange arrow Paper is coming out of the printer too fast. There is not enough time to tape it to the core. (CX1200)

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  Paper is coming out of the printer too fast. There is not enough time to tape it to the core. (CX1200) Make sure the paper type is set to Labels or Custom Type 5. Changing the paper type only affects the speeds of the paper as it travels through the printer. It will not affect quality. No matt...
Orange arrow The CX1200 prints only blank pages if when printing an all black label and eventually displays Paper Jam 250.66(CX1200).

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  1. Make Sure the PreDiecut check box in the Status Monitor is NOT checked if you have a CX1200. 2. If the printer receives only black printing data it will not work for more than one page. Make sure "Print in Black in White" is NOT checked in the printer driver settings (setup button in PTPrint ...
Orange arrow How do I setup perforated cut lines for my FX1200?

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  Important Note: Follow the instructions in section 4.1 of the FX1200 manual to create your cut line. To add perforations to that file follow these instructions which are specifically made for Illustrator. 1. Create individual line segments for each perforation in the artwork. (You cannot use a...
Orange arrow How do I gather logging information (Tech Support Report) for Primera Tech Support? (CX1200/CX1000/FX1200)

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  How do I gather logging information (Tech Support Report) for Primera Tech Support? (CX1200/CX1000/FX1200) To create a tech support report, follow these instructions: CX1200/CX1000 1. Open the Status Monitor by going to Start - All Programs - PTPrint - Status Monitor or by clicking the shortcu...
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow Error Message: Paper Jam 200.69, 200.72 or 200.75 (CX1200)

5749 views
  This type of paper jam indicates that the registration motor is failing. This is generally caused by adhesive building up disabling the gears that the registration motor controls. These gears are not easily accessible but they can be cleaned by saturating the back edge of a two foot piece of paper ...
Orange arrow The printed output is longer or stretched so that the size does not match the size of the file on screen. This can cause cuts to be offset. (CX1200)

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  The printed output is longer or stretched so that the size does not match the size of the file on screen. This can cause cuts to be offset. (CX1200) If printed output is longer or stretched so that the size does not match the size of the file on screen, cuts can be offset. The cut offset may only...
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

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  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Orange arrow What type of regular maintenance is required for the CX1200?

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  What type of regular maintenance is required for the CX1200? Almost all of the maintenance that would be required to keep the CX1200 running smoothly could also be accomplished simply by replacing the components that touch the paper. In other words, simply replace the ITU and or Fuser. However, i...
Orange arrow Paper Jam Error 250.15 MP Feeder Door (CX1200)

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  Paper Jam Error 250.15 MP Feeder Door (CX1200) A. This error indicates a paper jam at the MP Feeder Door. Please clean the following parts on the door with isopropyl alcohol and a lint free cloth. (See picture below) Feed Roller Friction Buckler (rubber strip under feed roller) Green Paper ...
Orange arrow Toner is flaking/rubbing off the media. Toner is not fusing/adhering to the media. Toner is coming off the label.

9379 views
  Certain types of media can exhibit poor toner fusion immediately or after 100 feet of printing. In some cases you can fix this by increasing fuser temperature. Fuser temperature can be increased a total of 27 F degrees (15 C) from 338 F (170 C) to 365 F (180 C) by changing the following settings ...

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