View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow How do I print from my Photo Booth Software to the IP60? May 03, 2019
1359 views
Orange arrow There is a label stuck or jammed in the feed area of my LX Series label printer. How can I remove it and prevent it from happening again? May 03, 2019
3857 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) May 02, 2019
24668 views
Orange arrow Labels are printing with poor quality or missing colors. (LX900) May 02, 2019
18901 views
Orange arrow The Primera software program does not start or crashes immediately after starting (Any product or software). Apr 05, 2019
2226 views

Popular Knowledgebase Articles
Views
Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 56167
56167 views
Orange arrow Discs are printing with poor quality or missing colors. (4100 Series) 24668
24668 views
Orange arrow How do I send my product in for repair? How much is it? Where do I send it? 22351
22351 views
Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 20229
20229 views
Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 20124
20124 views

Top Rated Knowledgebase Articles
Rating
Orange arrow Unable to add printer driver in the Printer Setup Utility (Print Center) on MAC OS 10.x -or- Receive message "Driver not Installed" next to Disc Publisher.

4941 views
Orange arrow How do I Reset the Fuser Counter after Installing a New Fuser? (CX1200)

6392 views
Orange arrow How long do die cutting blades last? (FX1200)

2950 views
Orange arrow Can I operate my Bravo with its cover open?

5336 views
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

7299 views