View categorized listing of all common frequently asked questions.
Latest Knowledgebase Articles
Date updated
Orange arrow How do I print from my Photo Booth Software to the IP60? Jul 19, 2019
2981 views
Orange arrow How do I setup the AP550 Applicator? Jun 12, 2019
269 views
Orange arrow How do I print to the IP60 using 5x7 photo paper with perforation? Jun 04, 2019
334 views
Orange arrow How fast does my CD/DVD/BDR drive burn CDs, DVDs or Blu-ray? May 28, 2019
9358 views
Orange arrow Printing Direct From Your DSLR (IP60) May 24, 2019
1424 views

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Orange arrow Error: Device driver software was not successfully installed -or- Your printer failed to install. (Windows 7, 8, 10 - Any Printer) 62305
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Orange arrow How do I completely remove and reinstall a Primera printer driver on Mac OSX 10.5 - 10.12? 22922
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Orange arrow No Robot Found (Error message received after opening PTPublisher for PC) 22433
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Top Rated Knowledgebase Articles
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Orange arrow The arm and cartridges slam into the sides or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

3574 views
Orange arrow "The duplicator cover is open. Shut the top cover to continue" Received this error but the cover IS closed.

2524 views
Orange arrow “A robot was found but no drive was found” error when opening PTPublisher on Mac.

7892 views
Orange arrow What is the difference between DVD+R and DVD-R?

3212 views
Orange arrow The arm for my Bravo / Bravo II / Bravo Pro is stuck in the up or down position. It makes a buzzing noise when I power on the unit. (inhouse)

4147 views