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How do I terminate an individual employee but still keep their record?
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From the My Companies page, mouse over the Employee Settings icon. Use the dropdown below the icon to select View Employees. Click the Choose an Action menu next to the employee's name, and select Terminate. Enter the Termination date and any notes you wish to include. Click Save To reactivat...
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What to do when an employee states an error is received with regards to the SSN #? |
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First ask the employee if they have used the EasyAppsOnline system before,and if so, through which employer? If the prior employer is one of your clients then the employee can be moved from the old group to the new one. To do this: Locate the prior company in your client list. Find the empl...
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Does the Help Me Login button provide the employees with their username & password
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Yes, the system will send the employee 2 emails. 1 with their username and another with their password....
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How do I reset an employee's Security Question? |
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Click Clients Locate the employee's company from the list. From the Choose an Action menu select Maintain Employees Locate the employee who forgot their security question. From the Choose an Action menu select Reset Security Question Select Yes to confirm...
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How do I reset an employee's password?
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To reset an employee's password please follow the below steps: 1. Click on Clients 2. Locate the company 3. Choose an action > Maintain Employees 4. Locate the employee 5. Choose an action > Reset act/pwd 6. If the employee's email address is on file they will be notified automat...
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EasyAppsOnline Printable Application |
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If you would like to provide an employee with a printable version of the application please click the link below. EasyAppsOnline Printable Application *Please note, the employee will still need to access the online application and sign electronically to have their information processed by the carr...
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How does an employee submit a life event?
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Proof of Your Life Event You will need proof of your life event, depending on what your change is. Scan the documentation and save it as a file. You will be required to attach this file before you are allowed to submit your life event change. A few examples of required documentation: - Termina...
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How do I answer the employee support questions when I receive an "Employee Support Request" email notification? |
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When an employee has a question on their application they have an option called "Request Support" that allows them to ask a question and the system will email the broker attached to this group to notify they have pending questions that need addressed in their EasyAppsOnline portal. To answer the e...
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Where can an employee go to chat with support online?
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Employees may visit http://www.easyappsonline.com and the chat request window will automatically appear when the page loads. We recommend only providing this as a solution if you are not able to assist the employees with their general questions....
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Where can an employee go to chat with support online? |
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The employee can chat online with our Support Team through: www.easyappsonline.com They may also send a question via email to the agent through the Employee Support Tab on the Main Menu when they log in. ...
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How to transfer employees between companies in the system
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To transfer employees between companies Click Clients Click Choose an Action Select Maintain Emps Next to the employee to be transferred, click Choose an action Select Edit Account From the Companies drop down menu choose the new company Click Submit...
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Can I email instructions to the employees? |
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Only if email address have been uploaded via census or added through the Maintain Employee listing, and you copy and paste all of the email addresses into a new email message and attach the file. A mass email may be sent however which sends the employees their usernames and password by select...
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ossible to complete the employee application without the social security number?
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No, the SSN is a mandatory field. Do not add just X's as the application will not be able to send to carrier. If they try to enter a dummy SSN they will receive a duplicate error, and to fix this contact EasyAppsOnline's Support @ 1.888.563.4474, we can override the system to allow a dummy SS...
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No, the SSN is a mandatory field. Do not add just X's as the application will not be able to send to carrier.If they try to enter a dummy SSN they will receive a duplicate error, and to fix this cont |
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The following are fields that can be updated:Date fields (with the exception of the Emergency Room Visit Date)Prescriptions Diagnosis/treatmentCurrent status Therefore if the system is not accepting the change, then delete the condition and re-add it to correct the issue....
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Where can an employee go to chat with support online?
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The employee can chat online with our Support Team through: www.easyappsonline.com They may also send a question via email to the agent through the Employee Support Tab on the Main Menu when they log in....
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