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FAQ Landlords
- My Property
- My Application
- Rental Criteria Settings
- Send Invite
- View Reports
- My RentPay
- MIMO Inspections
- Custom Lease Templates
- My Leases
- Portal Tour
- Password
- Payment Settings
- Renters insurance
- Skip Trace
- Pricing
- Creating an Account
- Account Settings
- Special Screening Requirements
- WORK ORDER
- Accounting Ledger
FAQ Tenants
- RentPay
- Signing a Lease
- Rental Application
- Background reports
- Payment
Educational Articles - #107092
Rent Perfect Podcast - #107094
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Knowledge Base Categories
FAQ Landlords
(
5
Articles)
I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
How can I remove a Credit Security Freeze with Experian?
Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?
more topics...
My Property
(
2
Articles)
How do I add a rental property address into my account?
Why aren't my properties showing up in the property drop down menus in my account?
more topics...
My Application
(
7
Articles)
Can I fill out the online application for my applicant?
Where can I view a copy of my rental application?
What if my applicant already completed a paper application?
more topics...
Rental Criteria Settings
(
6
Articles)
Should I share my rental criteria with applicants before they apply? How do I send it to them?
Can I decline an applicant for any criminal record? What is an individual Assessment and why is it important?
How do I create unique rental criteria for individual properties?
more topics...
Send Invite
(
13
Articles)
Will a tenant's credit score drop after ordering their credit report through Rent Perfect's website?
What if my applicant does not have a social security number? Can I get a credit and background check even though my applicant does not have a social security number?
Can I send one invite for a husband and wife to apply?
more topics...
View Reports
(
15
Articles)
Why should I choose Rent Perfect for my screening?
How can an applicant get a copy of their screening reports?
How do I update information that was reported?
more topics...
My RentPay
(
15
Articles)
How do I look up rent pay transactions in my account?
What are the processing fees for RentPay?
How do I request money due from my tenant?
more topics...
MIMO Inspections
(
3
Articles)
What is the new MIMO button for on the homescreen of my account?
How can I help protect my rental property from damage beyond normal wear and tear?
How do I use Rent Perfect to document and compare property conditions during a tenant’s move-in and move-out?
more topics...
Custom Lease Templates
(
4
Articles)
Where does my tenant view and sign the lease agreement?
Can I create a lease agreement through Rent Perfect?
How do I prepare a lease agreement for a tenant?
more topics...
My Leases
(
10
Articles)
How do I download a copy of the lease agreement that was signed?
Why is Rent Perfect's lease longer than most leases?
What is the maximum I can charge for my security deposit?
more topics...
Portal Tour
(
3
Articles)
How can Rent Perfect help landlords be successful?
Can I see the Rent Perfect portal tools before signing up?
How can landlords spend less time managing their tenants?
more topics...
Password
(
3
Articles)
I forgot my username or password. How can I log back in again?
How do I change my password?
Why Am I Getting an “Invalid Password” Message When Updating My Password?
more topics...
Payment Settings
(
2
Articles)
Why should I choose Rent Perfect for my screening?
Why is my credit card being declined?
more topics...
Renters insurance
(
2
Articles)
Can Rent Perfect help notify my tenants if I require renters insurance?
Can tenants purchase a renters insurance policy through Rent Perfect?
more topics...
Skip Trace
(
1
Articles)
How can I track down a previous tenant?
more topics...
Pricing
(
1
Articles)
What is the current Rent Perfect pricing?
more topics...
Creating an Account
(
2
Articles)
What should I put for my account name? Can I put my LLC for the contact name on my account?
Why should I choose Rent Perfect for my screening?
more topics...
Account Settings
(
1
Articles)
Can I Make Changes to a Lease After the Tenant Has Signed?
more topics...
Special Screening Requirements
(
1
Articles)
Does Rent Perfect offer a screening process compatible with the Cook County Compliance rules?
more topics...
WORK ORDER
(
1
Articles)
Can I place work orders for my rental property through Rent Perfect?
more topics...
Accounting Ledger
(
2
Articles)
How user-friendly is Rent Perfect's Accounting Ledger for managing my rental finances efficiently?
Does Rent Perfect offer a built-in accounting ledger feature for tracking rental transactions and financial records?
more topics...
FAQ Tenants
(
7
Articles)
I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
What is the easiest way to have my fraud alert victim statement removed from my credit file?
How can I remove a Credit Security Freeze with Experian?
more topics...
RentPay
(
9
Articles)
What are the processing fees for RentPay?
How can I pay rent through my Rent Perfect account?
Does Rent Perfect's RentPay system offer a recurring payment option?
more topics...
Signing a Lease
(
2
Articles)
How do I download a copy of the lease agreement that was signed?
Where does my tenant view and sign the lease agreement?
more topics...
Rental Application
(
4
Articles)
Can I edit my rental application once it has been submitted?
How do I upload proof of income with my application?
How do I upload my proof of income?
more topics...
Background reports
(
3
Articles)
How can an applicant get a copy of their screening reports?
How do I update information that was reported?
How can I update the record reported to my landlord?
more topics...
Payment
(
1
Articles)
Why is my credit card being declined?
more topics...
Educational Articles - #107092
(
15
Articles)
Why is it important to complete a move-in inspection of a property?
Do you offer skip tracing? How can I track down and collect money owed from a previous tenant?
Why is renters insurance important for me as the landlord?
more topics...
Rent Perfect Podcast - #107094
(
118
Articles)
Arranging maintenance calls and vendor work orders for my rental property is a pain. How can Rent Perfect help?
How can Rent Perfect help Cook County Landlords stay compliant with new legislation?
How can I handle and resolve tenant conflicts successfully?
more topics...
Contact Customer Service
(
1
Articles)
What are RentPerfect's business hours?
more topics...
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