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Category: Bravo Pro-XRP-Xi Series
236 Articles
Orange arrow “A robot was found but no drive was found” error when opening PTPublisher on Mac.

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  “A robot was found but no drive was found” error when opening PTPublisher on Mac. Typically, this means the drive in the Bravo is not being recognized by the Mac. Go to Apple – About this Mac – More Info – Hardware - Disc Burning. You should see an extra CD...
Orange arrow Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac)

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  Unable to change the inner diameter or outer margin of the printed disc. (PTPublisher Mac) 1. Make sure the image you are printing does not already have the inner diameter or outer margin built into the image. Some designers add the cropped inner circle and outer margin into the design using thei...
Orange arrow The arm for my Bravo / Bravo II / Bravo Pro is stuck in the up or down position. It makes a buzzing noise when I power on the unit. (inhouse)

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  The arm for my Bravo / Bravo II / Bravo Pro is stuck in the up or down position. It makes a buzzing noise when I power on the unit. Bravo II This can happen if the Bravo II power is interrupted during an arm movement. Use the following procedure to correct the problem. 1. Power off the unit.2....
Orange arrow The arm and cartridges slam into the sides or move in fast jerking motions back and forth. (Bravo/BravoPro/Signature)

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  The arm and cartridges slam into the sides or move in fast jerking motions back and forth. The encoder belt may have slipped out of its track in the back of the head carriage unit or may have become unseated from the posts on either side of the unit. The printhead carriage has a sensor behind it...
Orange arrow What is the difference between DVD+R and DVD-R?

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  What is the difference between DVD+R and DVD-R? The practical difference between +R and -R discs is that some +R discs play on players that -R disc don't play on and vice versa. The technical differences are numerous. The main difference is that DVD+R use ADIP format to write instead of Pre-pits...
Orange arrow "The duplicator cover is open. Shut the top cover to continue" Received this error but the cover IS closed.

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  "The duplicator cover is open. Shut the top cover to continue" Received this error but the cover IS closed. The reflective sticker on the tinted cover may have come off or is out of place. If you open the lid and look where it hinges to the Bravo on the right side you should see reflective tape...
Orange arrow I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher)

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  I receive the error when printing from PTPublisher 'No compatible devices found, would you like to print on plain paper?' (PTPublisher) There are three possible reasons this error occurs: 1. More than one version of SureThing is installed on the computer. Check to make sure only one version o...
Orange arrow What is the size capacity of my DVD, Dual Layer DVD or Blu-ray disc?

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  DVD and Blu-ray manufacturers state capacity in decimal form. However, most computers read capacity in binary. The following table translates stated decimal capacity into actual binary capacity. Single layer capacity Dual/Double layer capacity Stated Capacity (GB) PTPublisher Capa...
Orange arrow How do I prepare my unit for shipping to Primera for repair or exchange?

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  How do I prepare my unit for shipping to Primera for repair or exchange? The instructions below should be followed for each product before boxing. It is best to use the original box and foam/cardboard supports. If you do not have the box, package the product in a box large enough to leave space ...
Orange arrow Windows 10 Update 1803 causes incompatibility with Bravo Pro Xi Driver

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  Windows 10 Update 1803 (5-10-2018) causes driver to no longer communicate with the Bravo Pro Xi. Solutions: Option 1: Uninstall the 1803 Windows Update. Option 2: Uninstall the Bravo Pro Xi Driver. Follow this article. Manually reinstall the driver as an LPT 1 port driver. After installing su...
Orange arrow Error - multiple discs have been placed in the recorder or printer but they were not - Problems picking last disc from bin - It says it is empty but it is not - After the last disc is picked, a flash

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  For BravoPro Xi, 4100 or 4200 Series Only: 1. In PTPublisher, Go to the Tools Menu - Calibrate the Disc Publisher. (For Mac: Go to the PTPublisher Menu - Calibrate Robot)2. Find the "Other Calibrations" section at the bottom.3. If the error occurred after the disc was placed in the printer, click ...
Orange arrow What rights or permissions are required for Primera Printers? Can I print from a user (non-admin) account?

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  To print from a user (non-admin) account, grant the rights below. For any Primera printer follow these steps. 1. Printer Rights. After installing the Printer driver, the administrator must open the Printers Folder, right-click on Primera Printer and click Properties. Click on the Se...
Orange arrow How do I find the firmware version of my Primera product? (Mac or PC)

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  How do I find the firmware version of my Primera product?Finding the Firmware Version on a PC. 1. Go to the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Click on Clean/Change Cartridges & Check Ink... as shown below - Choose Prope...
Orange arrow Discs are printing with poor quality or poor color matching, streaks, banding, or missing colors. (BravoPro or XRP Only)

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  Discs are printing with poor quality or poor color matching, streaks, banding, or missing colors. (BravoPro or XRP Only) Four print settings affect print quality and color matching on a Bravo Pro or XRP: Print Quality, Disc Surface Quality, Ink Cartridge, and Color Matching. Using various combi...
Orange arrow The ink in the color cartridge is mixing or the first few passes of printing are lighter than the rest. (Cleaning the Maintenance Station)

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  The ink in the color cartridge is mixing or the first few passes of printing are lighter than the rest. (Cleaning the Maintenance Station) Cleaning the maintenance station prevents the color ink cartridge from mixing or the first few printing passes from being lighter than the rest of the label...

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