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Category: General Information
23 Articles
Orange arrow How do you file a return for a deceased taxpayer?

3158 views
  The taxpayer's spouse or personal representative may have to file a return and sign it for the person who died (decedent) if the decedent was required to file a return. A personal representative can be an executor, administrator, or anyone who is in charge of the taxpayer's property. If the deceden...
Orange arrow Why am I getting so many emails?

2457 views
  Occasionally we must re-transmit a return through the automated system to the IRS. Every time we send a transmission, we get an acknowledgement from the IRS about the status of your return, because of this you could get extra accept/reject email messages. You can always get the current status of ...
Orange arrow What is Form 8275 and do I need to file it?

2321 views
  Form 8275 is used by taxpayers and income tax return preparers to disclose items or positions, except those taken contrary to a regulation, that are not otherwise adequately disclosed on a tax return to avoid certain penalties. The form is filed to avoid the portions of the accuracy-related penalty...
Orange arrow How do I log out?

946 views
  For 2018: To log out, click on back to account, which is at the top right of the screen. This will take you back into the OLT ONE account. Then you will find a little person icon at the top right of the screen. Click on this and then choose log out. For 2019, 2020, and 2021: There is a log o...
Orange arrow My federal return was rejected due to 'PrimarySSN and PrimaryNameControlTxt' in the Return Header must match the e-File database.

636 views
  You received this rejection because the primary taxpayer SSN or name do not match IRS records. Review the SSN and name entered. Be sure they are entered exactly as they appear on your social security card. If there is a mistake, update your entries and resubmit the return. If it appears to be cor...
Orange arrow Why do I need a Statement of Permanent and Total Disability and what is it?

1730 views
  If you got a physician's statement in an earlier year and, due to your continued disabled condition, you were unable to engage in any substantial gainful activity during the tax year, you may not need to get another physician's statement for the tax year. For a detailed explanation of the condition...
Orange arrow Resident State

1723 views
  You must select a resident state. If you are filing multiple state returns, please select the state of which you are currently a resident. Your resident state is where you maintain your domicile (living quarters) but you may file your return, if required as a part year or non resident depending on...
Orange arrow How do I use your software to complete and file my tax return?

3611 views
  You can create an account (start now) to do this years tax return by selecting a username and a password. Then, you must agree to our User Agreement. This starts an interview process that prompts you for the information needed to complete your tax return. Please print the username and password scre...
Orange arrow I forgot my password and can't log in.

2012 views
  If you have forgotten a username click "Forgot Username" link from the login screen, enter your specific details, click "Get Username". The username will be emailed to the email address provided when you created the account. If you have forgotten your password, enter your username on the login sc...
Orange arrow How do I delete my account?

2906 views
  If you wish to have your account deleted, please send an email to customer service providing your account information and request for the inforamtion to be removed. You can do this from the Customer Service option listed on the homepage....
Orange arrow Third Party Designee

1827 views
  If you want to allow a friend, family member, or any other person you choose to discuss your tax return with the IRS, check the 'Yes' box for the Third Party Designee question on your return. Enter the designee's name, phone number, and any five numbers the designee chooses as his or her personal ...
Orange arrow Can you print and mail my forms to me?

2520 views
  We no longer offer printing services. You can log in and access your return from any computer with internet access and a printer for up to five years to print, view, or save copies as needed. If you have any further questions, please contact customer service....
Orange arrow What does paperfile, paperfiling or mailing in a paper return mean?

652 views
  This means you need to print the tax forms, sign, and attach copies of your W2s, 1099s, and other income documents. For federal return, the mailing address is based on your address state, and you can find the address on this link: https://www.irs.gov/filing/where-to-file-addresses-for-taxpayers-an...
Orange arrow Roth IRA

2386 views
  A Roth IRA is an individual retirement plan that, except as explained in this chapter, is subject to the rules that apply to a traditional IRA (defined below). It can be either an account or an annuity. Individual retirement accounts and annuities are described in chapter 1 under How Can a Traditio...
Orange arrow How do I contact the IRS?

2132 views
  Tax Assistance: 1-800-829-1040 or 1-800-808-4262 - Tax assistance for Taxpayers. Refund Status: 1-800-829-1954 - To check the status of a Taxpayer's refund (current year) Or you can visit the IRS website www.irs.gov....

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