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Category: FAQ's
71 Articles
Orange arrow Can I pay the IRS the amount I owe with a credit card?

  You may pay by phone or over the Internet through one of the service providers listed below. Official Payments Corporation 1-800-2PAY-TAX (1-800-272-9829) 1-877-754-4413 (Customer Service) Link2Gov Corporation 1-888-PAY-1040SM (1-888-729-1040) 1-888-658-5465 (Customer Se...
Orange arrow How to create 1040NR return

  Here is the instructions to create 1040NR. Pay special attention to the item within the *** Please go to our homepage Click Start Now to create your OLT ONE Account. In STEP 1, select Username and password. Once you have created your account, proceed to select "Start my 2019 return". ***The scre...
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Orange arrow How do I use your software to complete and file my tax return?

  You can create an account (start now) to do this years tax return by selecting a username and a password. Then, you must agree to our User Agreement. This starts an interview process that prompts you for the information needed to complete your tax return. Please print the username and password scre...
Orange arrow When will I get my refund?

  The IRS issues more than 9 out of 10 refunds in less than 21 days. However, it’s possible your tax return may require additional review and take longer. The easiest way to check your refund status is by using the Where's My Refund link ( It has the most up to date...
Orange arrow What is the phone number for OLT?

  Our phone number is : 1-888-658-4829 for OLT Self-Prepared Customers (toll free) 1-816-232-0095 for OLT Self-Prepared Customers. 1-877-658-4776 for OLTPRO Professional Tax Preparers (toll free) 1-816-232-9095 for OLTPRO Professional Tax Preparers. Phone support is available Monday - Friday...
Posted in: FAQ's

Orange arrow Do I need to mail anything in to the IRS?

  Our website allows you to e-file your tax return. In most cases, this means that you will not be required to mail anything to the IRS. Exceptions to this include, but are not limited to: You owe money to the IRS and you did NOT choose to pay online when you filed the return - You will need to p...
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Orange arrow How can I file an amended return?

  On-Line Taxes, Inc. offers FREE current year amended returns for current year customers. In other words, if you file with us this year and it was accepted but you then discover you need to amend the return. No problem, just log into your account and click on the File an Amended Return link given on...
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Orange arrow What is the Alternative Minimum Tax?

  The tax law gives preferential treatment to some kinds of income and allows special deductions and credits for some kinds of expenses. Taxpayers who benefit from these provisions of the law may have to pay an additional tax called the alternative minimum tax. It is a separate tax computation that, ...
Posted in: FAQ's, Taxes

Orange arrow Why am I getting so many emails?

  Occasionally we must re-transmit a return through the automated system to the IRS. Every time we send a transmission, we get an acknowledgement from the IRS about the status of your return, because of this you could get extra accept/reject email messages. You can always get the current status of ...
Orange arrow My federal return was rejected due to PrimarySSN and PrimaryNameControlTxt in the Return Header must match the e-File database.

  You received this rejection because the primary taxpayer SSN or name do not match IRS records. Review the SSN and name entered. Be sure they are entered exactly as they appear on your social security card. If there is a mistake, update your entries and resubmit the return. If it appears to be cor...
Orange arrow Payment Information

  DO NOT enter withholdings from any income statements such as W2, 1099, etc. in this section. (This mistake would either cause your return to be rejected by the IRS or accepted and a letter later mailed to you stating you owe this money back along with penalty and interest amounts.) You must enter t...
Orange arrow Can I file a return for another year electronically?

  Prior year returns must be paper filed. The IRS only accepts current year returns through October 15 of each filing year for e-file. We now offer prior year return preparation for your convenience. From our homepage, click on "start now" to create an OLT ONE account (or sign in if you have an O...
Orange arrow Exclusion on Sale of Main Home

  Ownership and Use Tests To claim the exclusion, you must meet the ownership and use tests. This means that during the 5-year period ending on the date of the sale, you must have: Owned the home for at least 2 years (the ownership test), and Lived in the home as your main home for...
Posted in: FAQ's, Income

Orange arrow Can I save my information and come back and complete it later?

  You can access your work on your return as many times as you would like. To create your account, you will need to supply a user name and password. Set up answers to security questions for the account. (Please write down your username, password, and security questions to keep in a safe place.) Eac...
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Orange arrow How do I make changes on my return after it is accepted?

  Once you have queued your return for transmission, you can not make changes to any information unless it is returned for correction(s). This is a security feature for your protection. It generally takes 24-48 hours to hear back from the IRS regarding the status of your return. You can also log in...
Posted in: FAQ's

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