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Category: General Information
21 Articles
Orange arrow Why do I need a Statement of Permanent and Total Disability and what is it?

901 views
  If you got a physician's statement in an earlier year and, due to your continued disabled condition, you were unable to engage in any substantial gainful activity during the tax year, you may not need to get another physician's statement for the tax year. For a detailed explanation of the condition...
Orange arrow How do you file a return for a deceased taxpayer?

2219 views
  The taxpayer's spouse or personal representative may have to file a return and sign it for the person who died (decedent) if the decedent was required to file a return. A personal representative can be an executor, administrator, or anyone who is in charge of the taxpayer's property. If the deceden...
Orange arrow How do I use your software to complete and file my tax return?

2556 views
  You can create an account to do this years tax return by selecting a username and a password. Then, you must agree to our User Agreement. This starts an interview process that prompts you for the information needed to complete your tax return. Please print the username and password screen when prom...
Orange arrow Why am I getting so many emails?

1910 views
  Occasionally we must re-transmit a return through the automated system to the IRS. Every time we send a transmission, we get an acknowledgement from the IRS about the status of your return, because of this you could get extra accept/reject email messages. You can always get the current status of ...
Orange arrow How do I log out?

355 views
  To log out, click on back to account, which is at the top right of the screen. This will take you back into the OLT ONE account. Then you will find a little person icon at the top right of the screen. Click on this and then choose log out....
Orange arrow My federal return was rejected due to PrimarySSN and PrimaryNameControlTxt in the Return Header must match the e-File database.

84 views
  You received this rejection because the primary taxpayer SSN or name do not match IRS records. Review the SSN and name entered. Be sure they are entered exactly as they appear on your social security card. If there is a mistake, update your entries and resubmit the return. If it appears to be cor...
Orange arrow Resident State

1180 views
  You must select a resident state. If you are filing multiple state returns, please select the state of which you are currently a resident. Your resident state is where you maintain your domicile (living quarters) but you may file your return, if required as a part year or non resident depending on...
Orange arrow I forgot my password and can't log in.

1224 views
  For security reasons, we cannot view passwords, only your hint. If you come to chat or email, we will send you the username and the hint you made to help you figure this out. If you have forgotten a username and password click "Forgot Your Username and Password" link from the login screen, enter y...
Orange arrow Third Party Designee

1385 views
  If you want to allow a friend, family member, or any other person you choose to discuss your tax return with the IRS, check the 'Yes' box for the Third Party Designee question on your return. Enter the designee's name, phone number, and any five numbers the designee chooses as his or her personal ...
Orange arrow Can you print and mail my forms to me?

1880 views
  We no longer offer printing services. You can log in and access your return from any computer with internet access and a printer for up to three years to print copies as needed. If you have any further questions, please contact customer service....
Orange arrow How do I contact the IRS?

1487 views
  Tax Assistance: 1-800-829-1040 or 1-800-808-4262 - Tax assistance for Taxpayers. Refund Status: 1-800-829-1954 - To check the status of a Taxpayer's refund (current year) Or you can visit the IRS website www.irs.gov....
Orange arrow Presidential Election Campaign Fund

1194 views
  This fund helps pay for Presidential election campaigns. The fund reduces candidates' dependence on large contributions from individuals and groups and places candidates on an equal financial footing in the general election. If you want $3 to go to this fund, check the Yes box. If you are filing a ...
Orange arrow Is my information secure?

923 views
  On-Line Taxes, Inc. stores your information securely on servers operated and maintained by OnLine Taxes. Our company and employees operate under very strict guidelines to protect your information and comply with IRS requirements. Extensive backup systems protect against data loss. All returns file...
Orange arrow When should I consult an accountant?

1143 views
  Our dedicated customer service department offers assistance on how to use or navigate our software. We can also help you find the instructions for all forms and other helpful information. We are not accountants and if you have a tax law questions, you should consult with a tax accountant. We will a...
Orange arrow What are the different status' of my return?

489 views
  There are six general status' you may encounter with your tax return. Not finished: You started your return but did not finish it. This would be either because you did not complete the payment portion to submit your tax return, or your tax return has been removed from "queued" status at your reque...

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