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How do I use the IT Help Desk Self-Service System?
Article ID: 79223 Print
Question
How do I use the IT Help Desk Self-Service System?

Answer

To Access Self Service Web

  1. Go to the IT Work Orders tab on the My Campus Blackboard page.
  2. Enter your Northwood Blackboard user name and password, and then click the Login button.
  3. The IT Help Desk Self-Service System page appears.

*If you are logged onto a Northwood owned computer with your credentials choose “Click here to login using your Windows Credentials.”

Viewing Previous Work Orders

To View a Previously Submitted Work Order:

  1. Click View My Work Orders from the Self Service Center home page.
    You can also view your work orders from the My Work Orders page from the My Work Orders link on the left pane of the Self Service Center.
  2. Click the Open Work Orders, Closed Work Orders, or All Work Orders tab to view your work orders.
  3. Click the ID link to view the details of the request.

Closing and Canceling Your Own Work Orders

To Close or Cancel Your Own Self Service Work Orders:

  1. On the View Work Order page, click the Cancel Work Order button on the Work Order toolbar.
    (If the View Work Order page is not open, open it from the My Work Orders link on the left pane of the Self Service Center, then click the Work Order ID.)
    If you don't see the Work Order, click the All Work Orders tab.
  2. On the Cancel Work Order confirmation dialog, enter a reason for the cancelation.
    For example, you might want to enter:  "The problem no longer exists," or "I resolved it myself."

The View Work Order page displays with a message that the Work Order was successfully cancelled.  The cancelled Work Order displays on the Closed Work Orders tab of the My Work Orders page with a status of "Closed".


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Article Details
Views: 928 Created on: Sep 28, 2016
Date updated: Oct 11, 2016

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