IT Help Desk Hours
Hours: Mon - Thur 7:30AM-9PM, Fri 7:30AM-6PM, Sat 12-5PM, Sun 5-10PM (EST)
IT Help Desk > Knowledge base> Article: FAQs

FAQs

Article ID: 138050 Print
Question
FAQS

Answer

Login Issues/Outages/Maintenance

If you’re experiencing login issues, please visit our Status Page to check for any known outages or maintenance events.

If no issues are listed, submit a service request at helpdesk.northwood.edu so our team can investigate further.

 

    • Request assistance with your Northwood credentials, security/verification methods or if you cannot log into a NU owned computer, Blackboard, Perceptive Content, or WebMail

    Northwood University offers Microsoft 365 to eligible users via named user licenses, giving each person access to the apps and services suited to their role at the university.

    Feature/LicenseStaff (A3)Student (A3)AlumniEmeritus (A1)
    Outlook Storage100GB50GB50GB50GB
    OneDrive Storage1TB1TB1TB
    Teams Access
    MS 365 Download
    MS 365 Web Access

    Please select your user type below to view your Microsoft 365 eligibility and installation instructions.

    Eligibility

    Northwood University provides a Microsoft Employee A3 education license to students and employees for as long as the Microsoft agreement continues. This license includes access to Microsoft 365 applications such as Word, Excel, PowerPoint, and Teams. Upon separation from Northwood University, all files will become read-only, and users will not be able to create new files or edit existing ones without obtaining a personal Microsoft 365 license directly from Microsoft.
     

    Installation Instructions

    PC/Mac (Chromebooks not supported):Visit https://office365.northwood.edu
    Sign in with your Northwood credentials
    Click Install Office in the top-right corner
    Open the downloaded file and follow on-screen instructions
    Sign in with Northwood credentials for full access

    iOS / iPadOS / Android:Download Word, Excel, PowerPoint from your device's app store
    Sign in with Northwood credentials for full editing capabilities

    Additional License Information

    Please review Microsoft's documentation for a more detailed breakdown of available features and programs for A3 licenses.

    Eligibility 

    Emeritus users are assigned a Microsoft Employee A1 education license for as long as the Microsoft agreement continues. This license provides limited access to Microsoft 365 services. For full access to Microsoft 365 applications, a personal subscription must be purchased directly from Microsoft.

    Additional License Information

    Please review Microsoft's documentation for a more detailed breakdown of available features and programs for A1 licenses.

    Eligibility

    Upon graduation, alumni lose access to Microsoft 365 applications, including Word, Excel, PowerPoint, OneDrive and Teams. They retain access only to their Northwood University email account, hosted by Microsoft, as long as the account remains active. To continue using Office applications, alumni must purchase a personal Microsoft 365 license directly from Microsoft.

    Need Help?

    For assistance with installing or uninstalling Office, contact Microsoft support directly.

    • Assistance with Microsoft Office 365, Edge, Chrome, etc • Assistance with administrative programs (Colleague, Perceptive Content, NXT, Civitas, Self-Service, Cbord, Zoom) • Assistance with student programs (Office 365, Minitab, JMP, Kaltura, Self-Service)

    Username and/or Display Name Change

    Current Northwood University users who have completed an official name change at the Business Office or through the Human Resources Department may also request that their my.northwood.edu username and/or email display name also be changed. Additionally, if a username is misspelled, please click on the "Submit IT Request" button to have the misspelling corrected.

    NOTE: An official name change must occur at the university before the username can be changed. 

    After completing steps 1 and 2 below, please allow up to 3 business days for your username and/or email display name to be updated. You will be emailed by a technician when the change is complete.

    Students or Alumni:

    1. Contact the Business Office (989.837.4207) to start the process of your name change request.
    2. Click this link https://northwood.teamdynamix.com/TDClient/1948/Portal/Requests/ServiceDet?ID=21305 to provide your information for a username or email display change.

    Employees:

    1. Contact Human Resources (989.837.4345) to start the process of your name change request.
    2. Click this link https://northwood.teamdynamix.com/TDClient/1948/Portal/Requests/ServiceDet?ID=21305 to provide your information for a username or email display change.

    related articles

    Article Details
    Views: 17 Created on: Oct 10, 2025
    Date updated: Jul 23, 2026
    Posted in: Hue

    Poor
    Outstanding