The HR contact apparently locked themselves out with the HR username & password
Article ID: 25750

Question

The HR contact apparently locked themselves out with the HR username & password

Answer

This is the error she received:

COMPANY ACCOUNT DISABLED. PLEASE CONTACT A SYSTEM ADMIN.

In order to reset the HR username and password (Indicated when the group is highlighted in yellow on your client list) follow these steps:
1.) Click on Client
2.) Find the Group
3.) Select "Choose an action"
4.) Select "Edit Company Information"
5.) Just Click the Update Button at the bottom to reset

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Article Details

Views: 632	Created on: Jan 03, 2013 Date updated: Jan 03, 2013
Posted in: Client Maintenance Tagged: Client Maintenance

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