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What information is required to return a product for repair or exchange from an international location?

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Question
What information is required to return a product for repair or exchange from an international location?

Answer

If you purchased your product from an international reseller, contact that reseller for return procedures.

If you purchased your product direct from Primera USA or from a USA reseller contact Primera USA support to request and RMA.  If you have already received your RMA follow this guide to fill out customs documentation:

 

You are responsible for shipping the product to us. We recommend you take it to a courier service, such as FedEx or UPS. We strongly recommend you get a tracking number for the shipment. Insurance is recommended. All international shipments require a Commercial Invoice to accompany the products into the USA. You may use your own Commercial Invoice format, or the example at this link. If you have any questions while preparing an international shipment for return to Primera USA, please send email to support@primera.com and cc: intl@primera.com for assistance.

Packages less than 100 lbs. (45 kg) per box should be returned via FedEx. Do not ship via any other freight forwarder. Packages without proper customs documentation may be severely delayed and possibly returned to sender.

Your customs invoice should contain the following:

U.S Product being returned for (Choose one: Credit, Repair or Exchange)

Product Name and Part Number (See RMA header information)

Value for Customs Purposes = $___________USD (see table below)

Harmonized Tariff: For repairs only:  9801.00.1043 for disc publishers, or, 9801.00.1045 for other products.

Primera's Federal Tax ID# is 41-1899601

Country of Manufacture = USA

Please use the following values for customs purposes:


 Product

Exchange / Repair Value

 Product

Exchange / Repair Value

 Bravo 41xx / XRP *

$400 / $200

 Bravo 42xx / XRP*

$400 / $200

 Bravo SE or SE-3*

$400 / $200

 LX2000/1000

$700 / $400

 Bravo2 / XR

$500 / $200

 IP60

$300 / $200

 Bravo Pro / XRP *

$400 / $200

 Signature / Z6

$300 / $100

 Bravo XRn

$800 / $400

 Accent

$800 / $300

 CX1200/FX1200 **

$1800 / $900

 ADL-100

$200 / $100

 LX900 / LX910

$500 / $300

 Shredder

$20

 LX800 / LX810

$400 / $200

 SignatureZ1

$20

 LX400 or LX500

$300 / $200

 DUP-07

$300

 Impressa

$800 / $400

 Ink Cartridges

$5 each

*For Blu-ray Disc Publishers add $100
** Printer Only – Country of Origin = China These values do not reflect actual value for shipping insurance purposes.

 


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Views: 533 Created on: Jul 27, 2018
Date updated: Aug 22, 2018

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