If you purchased your product from an international reseller, contact that reseller for return procedures.
If you purchased your product direct from Primera USA or from a USA reseller contact Primera USA support to request and RMA. If you have already received your RMA follow this guide to fill out customs documentation:
You are responsible for shipping the product to us. We recommend you take it to a courier service, such as FedEx or UPS. We strongly recommend you get a tracking number for the shipment. Insurance is recommended. All international shipments require a Commercial Invoice to accompany the products into the USA. You may use your own Commercial Invoice format, or the example at this link. If you have any questions while preparing an international shipment for return to Primera USA, please send email to email@example.com and cc: firstname.lastname@example.org for assistance.
Packages less than 100 lbs. (45 kg) per box should be returned via FedEx. Do not ship via any other freight forwarder. Packages without proper customs documentation may be severely delayed and possibly returned to sender.
Your customs invoice should contain the following: U.S Product being returned for (Choose one: Credit, Repair or Exchange)
Product Name and Part Number (See RMA header information)
Value for Customs Purposes = $___________USD (see table below)
Harmonized Tariff: For repairs only: 9801.00.1043 for disc publishers, or, 9801.00.1045 for other products.
Primera's Federal Tax ID# is 41-1899601
Country of Manufacture = USA
Please use the following values for customs purposes:
Exchange / Repair Value
Bravo 41xx / XRP *
$400 / $200
Bravo 42xx / XRP*
Bravo SE or SE-3*
$700 / $400
Bravo2 / XR
$500 / $200
$300 / $200
Bravo Pro / XRP *
Signature / Z6
$300 / $100
$800 / $400
$800 / $300
$1800 / $900
$200 / $100
LX900 / LX910
$500 / $300
LX800 / LX810
LX400 or LX500
*For Blu-ray Disc Publishers add $100 ** Printer Only – Country of Origin = China These values do not reflect actual value for shipping insurance purposes.