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Support Center > Knowledge base> Tagged: Troubleshooting
Tag: Troubleshooting
30 Articles
Orange arrow How do I convert my vector artwork from CMYK to RGB using CorelDRAW?

17043 views
  Start by selecting all of your artwork with the Pick Tool (CTRL + A). Next open the Replace Objects Wizard, by selecting Edit / Find & Replace / Replace Objects from the drop-down menu option. Select Replace a color model or palette from the options, and click Next. Next, select the Find a c...
Orange arrow My engraving is drifting across the page and looks wavy. What is happening?

53343 views
  Cleaning the X-Axis Linear Encoder Strip Machines: Epilog Mini 18/24, Helix, 36EXT Laser, and FiberMark. If you are seeing wavy engraving, or the engraving seems to be drifting across the page, you probably have a dirty linear encoder. Cleaning it is a quick process that we will explain below. Bef...
Orange arrow How do I level my engraving table on the Mini or Helix?

52964 views
  Checking and Adjusting Your Laser System's Table Level Machine types: Mini, Helix Procedure: Checking table level Tools required: Manual Focus Gauge A perfectly level table is key to any cutting or engraving project. Here we'll show you how to check your table level and adjust as necessary. With y...
Orange arrow My Air Assist is not operating correctly. How do I fix it?

50542 views
  Troubleshooting the Air Assist Feature Machine Types: Mini 18, Mini 24, Helix, and EXT This guide will walk you through troubleshooting the most common problems that keep the Air Assist feature from working properly. Below are some common scenarios that prevent proper functioning. First, determine ...
Posted in: Air Assist

Orange arrow I'm having problems printing over my crossover cable. What is the problem?

47629 views
  Troubleshooting a Direct Network Connection via Crossover Cable If you find yourself unable to print when connected to the host computer via crossover cable, please check the following items for a possible resolution. Delete all jobs from queue. Confirm the Epilog Laser being used is "online." Co...
Posted in: Networking

Orange arrow How do I check the levelness of the table on my Mini or Helix laser?

27304 views
  Checking Table Level on the Mini and Helix Laser Machine Type: Mini 18 and 24, and Helix Laser Tools required: Manual Focus Gauge With your machine on, open up the main door so you can have full access to the table. Locate manual focus gauge. This is triangular or “V” shaped tool. Place the ga...
Orange arrow How do I replace the X-motor on the FiberMark?

3457 views
  How do I replace the X-motor on the FiberMark? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Replacing-xmotor-FiberMark.pdf...
Orange arrow Troubleshooting the Zing Engraver

5547 views
  Troubleshooting the Zing Engraver Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Zing-Troubleshooting.pdf...
Orange arrow What do the Diagnostic Lights on the Fusion refer to?

9535 views
  LED Diagnostic Light References: https://www.epiloglaser.com/dist_site/tech/FusionDiagnosticLEDs.pdf...
Orange arrow How do I set the Mini/Helix manual and auto focus?

5755 views
  How do I set the Mini/Helix manual and auto focus? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Setting-Manual-Auto-Focus-Helix.pdf...
Orange arrow How do I align the laser in my 36EXT?

2122 views
  The instruction below show the process of aligning the 36EXT. Aligning Laser 36EXT.pdf If you require further assistance, please reach out to Epilog Tech Support by phone at 303-215-9171, or by email at tech@epiloglaser.com....
Orange arrow How do I check and adjust the Zing table level?

4131 views
  How do I check and adjust the Zing table level? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Zing-Checking-Table-Level-Adjustment.pdf...
Orange arrow How do I fix the vertical vector lines on the Fusion?

4080 views
  How do I fix the vertical vector lines on the Fusion? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Fusion-Vertical-Lines-Rotary.pdf...
Posted in: Fusion

Orange arrow How do I use the menu system on the Fusion?

2933 views
  How do I use the menu system on the Fusion? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Fusion-Menu-Short-Cut.pdf...
Posted in: Fusion

Orange arrow How do I correct an out of square arm assembly for the Fusion?

4200 views
  How do I correct an out of square arm assembly for the Fusion? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Correct-out-of-square-arm-assembly-Fusion.pdf...

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