> Knowledge base> Category: Inscripta
Category: Inscripta
20 Articles
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

26696 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields?

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  I would like to print a serial number, print date/time, or personalized information on discs - Each disc that is printed will have different information - How do I use SureThing merge fields? With the Insert Field function of the SureThing CD Labeler software you can create serialized discs, autom...
Orange arrow My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments. (PC Only)

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  My Primera Printer is not printing - The printed file appears in the print queue and then disappears after a few moments (PC Only). Only try the procedure below if you are getting the exact symptom described above. Otherwise consult the related articles at the bottom of this article. A. Install ...
Orange arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)

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  How do I completely remove a Primera print driver? (Windows XP/Vista/7/8) The steps in this article are only necessary for corrupt drivers or driver remnants that prevent the printer from reinstalling properly. Note that you must be the local administrator of your computer in order to remove or in...
Orange arrow How do I find the Printer Driver Version of my Primera printer?

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  How do I find the printer driver version of my Primera printer? Finding the Printer Driver Version on a PC 1. Go the the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Right Click on the Title as shown below - Choose About. 4. Lo...
Orange arrow What is a PRN file and how do I create one?

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  What is a PRN file and how do I create one? A .prn file is an already-rasterized graphic image. Windows would normally re-raster the image each time it is printed. A .prn file includes not only the bit-by-bit description of the image, but also print driver preference information such as type of in...
Orange arrow The Inscripta is printing light or with poor quality. How can I increase print quality?

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  The Inscripta is printing light or with poor quality. How can I increase print quality? Try the following suggestions: Intensity. Try increasing the intensity. Go to Start - Control Panel - Printers - Right Click on the Optical Disc Printer - Choose Preferences. Now adjust the intensity by i...
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Orange arrow How do I print half CDs/DVDs on my Inscripta to double the life of my ribbon?

3032 views
  How do I print half CDs/DVDs on my Inscripta to double the life of my ribbon? You can print half CDs (text or graphics only on the top portion) to save ribbon by reducing the ribbon advance to make more efficient use of the ribbon, thereby increasing the number of CDs/DVDs that can be printed with...
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Orange arrow My Inscripta will not Print or I receive a flickering status light.

3422 views
  My Inscripta will not Print or I receive a flickering status light. Here are some suggestions to get the Inscripta thermal printer to print.1. Port Mode. Make sure that the PC's parallel port mode is set to ECP or AT if it is a Dell. This is done through the PC's BIOS. If you do not know how to ac...
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Orange arrow When I press the Ribbon Cartridge Eject button on my Inscripta, nothing happens. The ribbon cartridge is not ejected.

3196 views
  When I press the Ribbon Cartridge Eject button on my Inscripta, nothing happens. The ribbon cartridge is not ejected. The ribbon cartridge eject button, is a mechanical button so it requires some force to eject the cartridge. Below is the best procedure to eject the cartridge: Before pressing...
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Orange arrow There is a vertical line(s) in the images that are printed with the Inscripta.

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  There is a vertical line(s) in the images that are printed with the Inscripta. Most likely there is a spec of dust/dirt on the print head. Try cleaning the print head with alcohol and a soft cloth. To clean the print head: Eject the print head carriage. Remove the ribbon. Clean the print he...
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Orange arrow Will my printer work with Windows 2003 Server?

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  Will my printer work with Windows 2003 Server? While none of our drivers are specifically created for or tested on Windows 2003 all Windows XP/2000 drivers can work with some modification. The following printer drivers should work without any modification: BravoPro Bravo II LX800 Signature...
Orange arrow Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP.

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  Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP. This is expected! You must click Continue Anyway to install the driver. Logo testing is a Microso...
Orange arrow Primera Europe Technical Support Contact Information

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  Primera Europe Technical Support Contact Information Primera Technology EuropeTechnical SupportMainzer Strasse 13165187 WiesbadenGermanyfon +49-(0)611-92777-0fax +49-(0)611-92777-50email: support@primera.eu www.primera.eu...
Orange arrow Is there a limit to the number of jobs that can be queued using Discribe (Mac) or PrimoDVD (PC)?

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  Is there a limit to the number of jobs that can be queued using Discribe (Mac) or PrimoDVD (PC)? Discribe can queue an unlimited number of jobs. PrimoDVD can queue up to 32 jobs....

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