Media request box (Please insert the Backup Set member:) appears on top of the activity monitor during a job and you are sure the media asked for is in the OptiVault.
If the media request dialog appears on top of the activity monitor during a job (see screen capture below) and you are sure the media asked for is in the OptiVault, use the "Reloading Media" procedure below to Initialize Elements. This will cause the OptiVault to immediately search for the media and continue the backup job.
Reloading Media: Any time media is moved or removed from the OptiVault it is necessary to clear the media location memory before continuing backup operations.
Use the following procedure each time you reload media:
1. Remove all discs from the backup set except for the last disc of each set. Put them in the left bin. Note: Burned discs could be in the right or left bin.
2. Reload blank media in the right bin so the total number of discs in the unit does not exceed 25 discs. Remember, the last disc may be located in the drive so don't forget to include it in your media count!
3. Open Configure on the left navigation menu. Click Devices.
4. Click on Primera OptiVault to Highlight it. Click on the Initialize Elements button to clear the media location memory.