How do I Troubleshoot this unit? What Diagnostic Questions should be asked?
- Are the lights on the unit flashing in any specific sequence?
- What is the exact error message on the computer screen?
- At what point in the process does the unit fail? (Describe the steps the user takes and the unit takes until the failure happens.)
- Has the unit worked before on this computer? Does it work connected to another computer?
- Does the problem happen consistently?
- Does the PC meet the minimum specifications?
USB / Firewire connection checklist:
- Desktop or Laptop
- Front Port or Back Port
- Onboard or PCI Card
- Hub or Direct Connection
- Card Brand (VIA Firewire Cards or ALI USB 2.0 Cards are not recommended)
- USB 1.0 or USB 2.0
*Preferred items are italicized*