How to Adjust a Tenant’s Payment Amount in RentPay

How do I edit the payment amount due?

Once a payment amount is set, it cannot be directly edited. If you need to adjust the total payment amount, you'll need to delete or cancel the current payment and add a new one with the revised amount. You have the option to cancel a single month’s payment or delete all future payments. Here's how to do it:

1. Go to My RentPay > Payment History.
2. Locate the payment and click Manage on the far right.
3. Choose whether to cancel this month’s payment or all future payments.
4. Enter a reason for the cancellation and submit.

Once you’ve canceled the previous payment, you can set up a new payment with the revised amount by following these steps:

1. Go to My RentPay and locate the tenant's name.
2. Click Manage RentPay to add a new payment due with the updated amount.

Need help or have questions?

Reach out to our support team at 877-922-2547—we’re happy to help you get set up and paid faster.