Support Center > Knowledge base> Article: Why can't I log in?

Why can't I log in?

Article ID: 66696 Print
Question
I've already paid. Why can't I log into my class?

Answer

If you have already registered for the course and are trying to log into your account, but are being taken back to a registration or enrollment page, you are probably entering an incorrect user name or password or both. 

The user name and password you entered when you first registered is your login information. If you enter it differently when trying to log into your account, the system will not recognize you and will treat you like a new student. 

Please verify that you are entering the correct user name and password when trying to login and remember, user name and password are both cAseSensiTive.  If you need to change your password, please view our tutorial for assistance.  

If you are sure you are entering the correct user name and password, it could be that your computer is pulling up an old stored page from your computer. Please try clearing your cache and rebooting your computer.  That will solve the problem assuming your login information is incorrect.

If you still have problems, please submit a ticket to our help desk, but be sure to include your user name and password so we can test your account.


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Article Details
Views: 3036 Created on: Jul 14, 2015
Date updated: Jul 14, 2015
Posted in: Course Questions

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