CRIMSHIELD, INC. Knowledge Basehttp://supportsystem.livehelpnow.net/?cid=27808I failed my to qualify for my Security Clearance Card, what do I do now?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72600Applicants can fail to qualify for a Security Clearance card for a number of reasons. If you feel that you have been denied a card in error, pleaseGeneral QuestionsSECURITY CLEARENCE CARD1/20/2016 12:02:12 PM1440I failed my to qualify for my Security Clearance Card, what do I do now?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72600Applicants can fail to qualify for a Security Clearance card for a number of reasons. If you feel that you have been denied a card in error, pleaseGeneral QuestionsSECURITY CLEARENCE CARD1/20/2016 12:02:12 PM1440How can I sign up my company?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72601Establishing an account with CrimShield is simple. 1) Contact us at sales@crimshield.com and we will provide you with the specific forms necessary tGeneral Questions1/20/2016 12:05:43 PM1440What services does CrimShield offer?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72602What services does CrimShield offer? CrimShield offers the following services to companies and individuals: -Criminal Background Checks -SecuritySIGN UP1/20/2016 1:35:19 PM1440What is a Security Clearance Card?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72603A Security Clearance Card starts with an in-depth Criminal Background Check performed by a licensed Private Investigator. Once the results are in, weGeneral Questions1/20/2016 1:36:39 PM1440What are the Criteria to qualify for a Security Clearance Card?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72604CrimShield has basic Criteria to qualify for a Security Clearance Card. This basic criteria is used to qualify individuals for a Criminal Clearance CCriteria 1/20/2016 4:19:01 PM1440Does CrimShield make hiring decisions?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72605In no way does CrimShield make any hiring decisions. We are asked to provide data that will assist the employer in reaching their own decision regardHIRING DECISIONS1/20/2016 1:41:19 PM1440What records does a CrimShield background security clearance look for?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72665A CrimShield Investigator will perform an investigation that is nationwide in scope. If the investigative report is for employment purposes, the FaiGeneral Questions3/10/2016 5:23:46 PM1440How often does a Security Clearance Card renew?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72666CrimShield Security Clearance Cards renew annually. At each subsequent anniversary CrimShield will alert you or your employer to update your securityGeneral Questions1/22/2016 12:49:36 PM1440Why would I get a Security Clearance Card for myself?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72667Individuals obtain their own Security Clearance Cards for several reasons. To see what the courts are showing in their file(s) regarding criminGeneral Questions3/10/2016 5:27:17 PM1440Can I send a link to an applicant to fill out their personal information right into my CrimShield Pro portal?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72668Yes. CrimShield’s “INVITE” feature allows you to send a link to your applicant and have your applicant fill in their personal inforGeneral Questions3/10/2016 5:28:15 PM1440Does CrimShield provide custom ID badges?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72669Yes. CrimShield’s Security Clearance Card can be used as a company ID badge. The card does not just say a person works for the company; it saysGeneral Questions3/10/2016 5:28:57 PM1440Which states or counties are most difficult to perform background checks with in regards to restrictions and turnaround times?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72671Every state and sometimes counties handle access to their criminal records differently. Some searches are returned to CrimShield in a few hours whileGeneral Questions3/10/2016 5:29:29 PM1440Do some counties still require a court researcher to access criminal records?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72672Across the country there are a number of counties that still require a court researcher to dig through a court file and collect the appropriate courtGeneral Questions3/10/2016 5:30:06 PM1440Why does CrimShield do a statewide search in addition to county searches?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72673While it is almost always best to investigate a person at the county level, there are situations when county investigations alone just don’t prGeneral Questions3/10/2016 5:31:00 PM1440How can two separate background checks conducted on the same person within a relatively short period of time have different results?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72674Simply put – court record are living files; they change. A criminal background investigation is like a picture that captures information at oneGeneral Questions3/10/2016 5:31:38 PM1440What steps are taken to ensure that only an applicant’s criminal records are reported?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72675CrimShield uses proprietary systems to help ensure that an applicant is who the applicant says they are and that when CrimShield performs its investiGeneral Questions3/10/2016 5:32:12 PM1440How accurate are your background results?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72676While there is no such thing as a “perfect” background investigation, CrimShield does goes the extra mile to help ensure that the backgroGeneral Questions3/10/2016 5:32:44 PM1440What does a County Criminal Record Check entail?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72677CrimShield investigators obtain data and information through multiple sources and verifies that information through court clerks and State/County criGeneral Questions3/10/2016 5:33:26 PM1440What is a misdemeanor record?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72679These criminal records are typically criminal activities adjudicated by lower courts such as justice courts, magistrate courts, city courts and municGeneral Questions3/10/2016 5:33:57 PM1440What is a felony record?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72680These criminal records are typically found in County, State and Federal Courts. Felony crimes are categorized as crimes of a greater offense. (ex. buGeneral Questions3/10/2016 5:35:17 PM1440What does a Federal Criminal Record search include?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72681An investigation of federal criminal records involves researching federal courthouse criminal records in a designated region. Information reported inGeneral Questions3/10/2016 5:35:59 PM1440What does a Sex Offender Registry Check include?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72682An investigation of the National Sex Offender Registry may reveal information relative to criminal history involving sexual crimes, the severity of tGeneral Questions3/10/2016 5:36:14 PM1440What does a Global Terrorist Watchlist Search include?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=72683This is an investigation of the Federal Government’s terrorist watchlist, which includes information on individuals listed by the U.S. GovernmeGeneral Questions3/10/2016 5:36:49 PM1440I'm concerned with entering my personal information on the internet.http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=74419Your personal information is required in order for CrimShield to confirm your identity prior to beginning the investigative process to ensure we onlyGeneral Questions3/31/2016 6:08:35 PM1440How long will it take to run my background check?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=74420Background investigations are as unique as the person on whom they are being performed. Turnaround times can vary based on the research required in tGeneral Questions3/31/2016 6:15:22 PM1440What is meant by "in person searches"?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=74421Every CrimShield search is performed or overseen by a licensed private investigator. CrimShield utilizes a network of court record researchers that vGeneral Questions3/31/2016 6:17:55 PM1440PRO WEBSITE TUTORIALhttp://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75267PRO WEBSITE TUTORIAL View complete tutorial on navigating the new websiteGeneral QuestionsSECURITY CLEARENCE CARD5/11/2016 12:50:20 PM1440PRO WEBSITE TUTORIALhttp://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75267PRO WEBSITE TUTORIAL View complete tutorial on navigating the new websiteGeneral QuestionsSECURITY CLEARENCE CARD5/11/2016 12:50:20 PM1440HOW DO I ORDER DRUG SCREENINGhttp://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75356A Drug Screening can be ordered through the EMPLOYEE CONTROL CENTER, click on the + symbol to the left of the person's name, select DRUG SCREENING anGeneral Questions5/17/2016 2:34:07 PM1440HOW DO I ORDER A REPLACEMENT BADGEhttp://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75357A replacement badge can be ordered through the website ~ on your HOME page, click on the REPLACE BADGE option, on the next window, locate the personGeneral Questions5/17/2016 2:32:38 PM1440HOW DO I ORDER A MVR?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75379An MVR can be ordered through the website ~ go to the EMPLOYEE CONTROL CENTER, click on the + symbol to the left of the person's name, select MVR / DGeneral Questions5/18/2016 5:54:57 PM1440HOW DO I REPLACE AN EXISTING PHOTO?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75380You can replace the photo by going to the EMPLOYEE CONTROL CENTER, make sure that the first photo loaded has been saved, otherwise the system will noGeneral Questions5/18/2016 5:58:18 PM1440FORGOT MY PASSWORD.http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75439If you forgot your password, select the question mark (?) next to where you would normally input your password. A window will pop up, input the usernGeneral Questions5/20/2016 1:47:18 PM1440LOCATING RECENT APPLICANTShttp://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75440If you are having trouble locating an applicant in the system, go to the Employee Control Center, select Advanced Search, and search by First or LastGeneral Questions5/20/2016 2:39:08 PM1440HOW DO I SUBMIT OR RESEND AN EMPLOYMENT VERIFICATION?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75441In order to send the applicant the Employment Authorization Form to initiate the employment verification, go to the Employee Control Center, search fGeneral Questions5/20/2016 1:53:16 PM1440CAN I EXPORT REPORTS?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75444Yes! Go to the Employee Control Center, at the top under OTHER TOOLS: select Export Applications. Chose the date range of the applications you wouldGeneral Questions5/20/2016 2:46:43 PM1440HOW DO I ADD MULTIPLE USERS TO MY ACCOUNT?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75445Click the drop down for the Account Settings and select Client Multiple Logins. Now select to Add a User, enter in the requested information and makeGeneral Questions5/20/2016 2:50:18 PM1440HOW MUCH DOES CRIMSHIELD COST?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=75447CrimShield creates custom programs for organizations large and small. We know every organization is different with specific needs. Some industriesGeneral Questions5/20/2016 3:13:19 PM1440HOW DO I GET AN ARIZONA INTERSCHOLASTIC ASSOCIATION (AIA) BACKGROUND CERTIFICATION?http://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=76146AIA background requests are made through the AIA website. Use the link below and complete the registration form to initiate the background search.General Questions6/16/2016 4:57:58 PM1440New Phase 2 ordering procedures for Charter Contractorshttp://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=103365Efffective January 1st 2021, CrimShield has implemented a new procedure to submit for a Charter Security Clearance Card. CrimShield background checkGeneral Questions12/30/2020 1:38:45 PM1440Phase 2 Formhttp://supportsystem.livehelpnow.net/article.aspx?cid=27808&aid=103540This is a process that Charter wanted added to the background check process. The Phase 2 Form must be signed by each applicant and submitted in theirGeneral Questions4/14/2021 2:19:39 PM1440