Rent Perfect - Knowledge base

Search

Support center

Submit new ticket

View existing ticket

Support links

Tools

Knowledge Base Categories

FAQ Landlords(6 Articles)
	I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
	How can I remove a Credit Security Freeze with Experian?
	Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?
	more topics...

My Property(2 Articles)
	How do I add a rental property address into my account?
	Why aren't my properties showing up in the property drop down menus in my account?

	more topics...

My Application(7 Articles)
	Can I fill out the online application for my applicant?
	Where can I view a copy of my rental application?
	What if my applicant already completed a paper application?
	more topics...

Rental Criteria Settings(6 Articles)
	Can I decline an applicant for any criminal record? What is an individual Assessment and why is it important?
	I got the results back on my applicant...what does the recommendation mean? What is an Individual Assessment?
	Do my applicants need to know my rental criteria before applying for my property? How can I send my criteria to my applicants?
	more topics...

Send Invite(13 Articles)
	Will a tenant's credit score drop after ordering their credit report through Rent Perfect's website?
	What if my applicant does not have a social security number? Can I get a credit and background check even though my applicant does not have a social security number?
	Can I send one invite for a husband and wife to apply?
	more topics...

View Reports(15 Articles)
	I got the results back on my applicant...what does the recommendation mean? What is an Individual Assessment?
	When do I need to send an Adverse Action Letter to my applicant?
	What is considered a good credit score?
	more topics...

My RentPay(14 Articles)
	How do I look up rent pay transactions in my account?
	What are the processing fees for RentPay?
	How do I request money due from my tenant?
	more topics...

MIMO Inspections(3 Articles)
	What is the new MIMO button for on the homescreen of my account?
	How do I initiate the move-in and move-out inspection process with a new tenant?
	How can I help protect my rental property from damage beyond normal wear and tear?
	more topics...

Custom Lease Templates(3 Articles)
	There are some things I want to change in the Standard lease template. How do I create my own custom lease template?
	Where does my tenant view and sign the lease agreement?
	How do I prepare a lease agreement for a tenant?
	more topics...

My Leases(9 Articles)
	How do I download a copy of the lease agreement that was signed?
	Why is Rent Perfect's lease longer than most leases?
	How can I renew a lease in my Rent Perfect account?
	more topics...

Portal Tour(3 Articles)
	How can Rent Perfect help landlords be successful?
	Can I see the Rent Perfect portal tools before signing up?
	How can landlords spend less time managing their tenants?
	more topics...

Password(3 Articles)
	I forgot my username or password. How can I log back in again?
	Why do I keep getting a message that says "Invalid Password" when I'm trying to update my password?
	How do I change my password?
	more topics...

Payment Settings(2 Articles)
	Why should I choose Rent Perfect for my screening?
	Why is my credit card being declined?

	more topics...

Renters insurance(2 Articles)
	Can Rent Perfect help notify my tenants if I require renters insurance?
	Can tenants purchase a renters insurance policy through Rent Perfect?

	more topics...

Skip Trace(1 Articles)
	How can I track down a previous tenant?


	more topics...

Pricing(1 Articles)
	What is the current Rent Perfect pricing?


	more topics...

Creating an Account(2 Articles)
	What should I put for my account name? Can I put my LLC for the contact name on my account?
	Why should I choose Rent Perfect for my screening?

	more topics...

Special Screening Requirements(1 Articles)
	Does Rent Perfect offer a screening process compatible with the Cook County Compliance rules?


	more topics...

WORK ORDER(1 Articles)
	Can I place work orders for my rental property through Rent Perfect?


	more topics...

FAQ Tenants(7 Articles)
	I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
	What is the easiest way to have my fraud alert victim statement removed from my credit file?
	How can I remove a Credit Security Freeze with Experian?
	more topics...

RentPay(9 Articles)
	What are the processing fees for RentPay?
	How can I pay rent through my Rent Perfect account?
	Does Rent Perfect's RentPay system offer a recurring payment option?
	more topics...

Signing a Lease(2 Articles)
	How do I download a copy of the lease agreement that was signed?
	Where does my tenant view and sign the lease agreement?

	more topics...

Rental Application(4 Articles)
	Can I edit my rental application once it has been submitted?
	How do I upload proof of income with my application?
	How do I upload my proof of income?
	more topics...

Background reports(3 Articles)
	How can an applicant get a copy of their screening reports?
	How do I update information that was reported?
	How can I update the record reported to my landlord?
	more topics...

Payment(1 Articles)
	Why is my credit card being declined?


	more topics...

Educational Articles - #107092 (15 Articles)
	Why is it important to complete a move-in inspection of a property?
	Do you offer skip tracing? How can I track down and collect money owed from a previous tenant?
	Why is renters insurance important for me as the landlord?
	more topics...

Rent Perfect Podcast - #107094 (109 Articles)
	Arranging maintenance calls and vendor work orders for my rental property is a pain. How can Rent Perfect help?
	How can Rent Perfect help Cook County Landlords stay compliant with new legislation?
	How can I handle and resolve tenant conflicts successfully?
	more topics...

Contact Customer Service(1 Articles)
	What are RentPerfect's business hours?


	more topics...