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FAQ Landlords
- My Property
- My Application
- Rental Criteria Settings
- Send Invite
- View Reports
- My RentPay
- MIMO Inspections
- Custom Lease Templates
- My Leases
- Portal Tour
- Password
- Payment Settings
- Renters insurance
- Skip Trace
- Pricing
- Creating an Account
- Account Settings
- Special Screening Requirements
- WORK ORDER
- Accounting Ledger
FAQ Tenants
- RentPay
- Signing a Lease
- Rental Application
- Background reports
- Payment
Educational Articles - #107092
Rent Perfect Podcast - #107094
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Knowledge Base Categories
FAQ Landlords
(
5
Articles)
I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?
How do I get a current tenant into the system so they can pay rent? They already live at my property so they do not need to complete the application and screening process.
more topics...
My Property
(
2
Articles)
How do I add a rental property address into my account?
Why aren't my properties showing up in the property drop down menus in my account?
more topics...
My Application
(
7
Articles)
Can I fill out the online application for my applicant?
Where can I view a copy of my rental application?
What if my applicant already completed a paper application?
more topics...
Rental Criteria Settings
(
6
Articles)
Should I share my rental criteria with applicants before they apply? How do I send it to them?
Can I decline an applicant for any criminal record? What is an individual Assessment and why is it important?
How do I create unique rental criteria for individual properties?
more topics...
Send Invite
(
13
Articles)
Will a tenant's credit score drop after ordering their credit report through Rent Perfect's website?
What if my applicant does not have a social security number? Can I get a credit and background check even though my applicant does not have a social security number?
Can I send one invite for a husband and wife to apply?
more topics...
View Reports
(
15
Articles)
Why should I choose Rent Perfect for my screening?
How can an applicant get a copy of their screening reports?
How do I update information that was reported?
more topics...
My RentPay
(
15
Articles)
How do I look up rent pay transactions in my account?
What are the processing fees for RentPay?
How do I request money due from my tenant?
more topics...
MIMO Inspections
(
3
Articles)
What is the new MIMO button for on the homescreen of my account?
How can I help protect my rental property from damage beyond normal wear and tear?
How do I use Rent Perfect to document and compare property conditions during a tenant’s move-in and move-out?
more topics...
Custom Lease Templates
(
4
Articles)
Where does my tenant view and sign the lease agreement?
Can I create a lease agreement through Rent Perfect?
How do I prepare a lease agreement for a tenant?
more topics...
My Leases
(
10
Articles)
How do I download a copy of the lease agreement that was signed?
Why is Rent Perfect's lease longer than most leases?
What is the maximum I can charge for my security deposit?
more topics...
Portal Tour
(
3
Articles)
How can Rent Perfect help landlords be successful?
Can I see the Rent Perfect portal tools before signing up?
How can landlords spend less time managing their tenants?
more topics...
Password
(
3
Articles)
I forgot my username or password. How can I log back in again?
How do I change my password?
Why Am I Getting an “Invalid Password” Message When Updating My Password?
more topics...
Payment Settings
(
2
Articles)
Why should I choose Rent Perfect for my screening?
Why is my credit card being declined?
more topics...
Renters insurance
(
2
Articles)
Can Rent Perfect help notify my tenants if I require renters insurance?
Can tenants purchase a renters insurance policy through Rent Perfect?
more topics...
Skip Trace
(
1
Articles)
How can I track down a previous tenant?
more topics...
Pricing
(
1
Articles)
What is the current Rent Perfect pricing?
more topics...
Creating an Account
(
2
Articles)
What should I put for my account name? Can I put my LLC for the contact name on my account?
Why should I choose Rent Perfect for my screening?
more topics...
Account Settings
(
1
Articles)
Can I Make Changes to a Lease After the Tenant Has Signed?
more topics...
Special Screening Requirements
(
1
Articles)
Does Rent Perfect offer a screening process compatible with the Cook County Compliance rules?
more topics...
WORK ORDER
(
1
Articles)
Can I place work orders for my rental property through Rent Perfect?
more topics...
Accounting Ledger
(
2
Articles)
How user-friendly is Rent Perfect's Accounting Ledger for managing my rental finances efficiently?
Does Rent Perfect offer a built-in accounting ledger feature for tracking rental transactions and financial records?
more topics...
FAQ Tenants
(
7
Articles)
I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?
What is the easiest way to have my fraud alert victim statement removed from my credit file?
Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?
more topics...
RentPay
(
9
Articles)
What are the processing fees for RentPay?
How can I pay rent through my Rent Perfect account?
Does Rent Perfect's RentPay system offer a recurring payment option?
more topics...
Signing a Lease
(
2
Articles)
How do I download a copy of the lease agreement that was signed?
Where does my tenant view and sign the lease agreement?
more topics...
Rental Application
(
4
Articles)
Can I edit my rental application once it has been submitted?
How do I upload proof of income with my application?
How do I upload my proof of income?
more topics...
Background reports
(
3
Articles)
How can an applicant get a copy of their screening reports?
How do I update information that was reported?
How can I update the record reported to my landlord?
more topics...
Payment
(
1
Articles)
Why is my credit card being declined?
more topics...
Educational Articles - #107092
(
15
Articles)
Why is it important to complete a move-in inspection of a property?
Do you offer skip tracing? How can I track down and collect money owed from a previous tenant?
Why is renters insurance important for me as the landlord?
more topics...
Rent Perfect Podcast - #107094
(
118
Articles)
Arranging maintenance calls and vendor work orders for my rental property is a pain. How can Rent Perfect help?
How can Rent Perfect help Cook County Landlords stay compliant with new legislation?
How can I handle and resolve tenant conflicts successfully?
more topics...
Contact Customer Service
(
1
Articles)
What are RentPerfect's business hours?
more topics...
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