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Category: FAQ Tenants
7 Articles
Orange arrow Will a tenant's credit score drop after ordering their credit report through Rent Perfect's website?

4623 views
  No, a tenant's credit score will not drop due to ordering your credit report at RentPerfect.com Rent Pefect applicants complete an online application and order their own credit and background reports, agreeing to share those reports with the landlord or agent they are applying with. Since they are...
Orange arrow How do I change my password?

4244 views
  For Landlord Passwords can be changed in your Account settings. First click the white “Account Settings” link at the top right of the page. Next, click edit in the top right section where it says Control Panel Login information. For security reasons you must enter in your old passwo...
Posted in: FAQ Tenants, Password
Orange arrow What happens if my payment is returned by the bank?

461 views
  Payments may be returned by the bank if there was not enough money in the account to cover the payment (insufficient funds) or for other reasons such as a closed account, frozen account, inactive account, or invalid account number. Banks charge a returned payment fee to the landlord which will the...
Posted in: FAQ Tenants, RentPay
Orange arrow I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?

6471 views
  For Landlord An identity authentication with the credit bureau is required in order for you to activate your account and view your applicant’s shared credit reports. This is done by answering 4 randomly generated questions that only you would know. Here are the most common reasons for failin...
Orange arrow What is the easiest way to have my fraud alert victim statement removed from my credit file?

5109 views
  Rent Perfect does not have the ability to remove a Fraud Alert Victim Statement for you. You can request to have a Fraud Alert Victim Statement removed by filling out a form and mailing it directly to the credit bureau Experian. You can also submit the form online, however in some cases the credit ...
Posted in: FAQ Tenants
Orange arrow How can I remove a Credit Security Freeze with Experian?

8261 views
  You can manage your Security Freeze on Experian’s website at https://www.experian.com/freeze/center.html. Check the box that says “Remove or Lift Security Freeze” and then click “Continue”. Next, fill out the form to make the removal request. You can request a permanen...
Orange arrow Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?

5038 views
  In order to use our system your browser must meet required security settings to help keep our network systems and data safe. Please ensure that you have the most current and updated version of your browser and try again. The most current version of your browser should also have the most current sec...

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