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Support Center > Knowledge base> Tagged: device
Tag: device
20 Articles
Orange arrow Can I access my Northwood email on my mobile device?

3482 views
  If you have mobile device that is able to sync/connect with Exchange/Outlook, you may be able to access your Northwood email account from your device. VIDEO TUTORIALS iOS Devices (iPhone / iPad) Tap Settings on the Home screen Tap Mail Tap Accounts (if running iOS 10) Tap Add Account... Ta...
Posted in: Email

Orange arrow How do I get Microsoft Office on my device?

2881 views
  Northwood University is providing Microsoft Office to our faculty, staff, and student's PERSONAL HOME COMPUTER(S) AND/OR MOBILE DEVICE(S) free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more are available. As long ...
Orange arrow How can I access the Northwood wireless network?

1968 views
  All visitors to Northwood University have access to the northwood wireless network. Self-Registration for an account is required, and has been verified to work with all major web browsers—if you have problems registering your device, please try a different web browser (i.e. Internet Explorer...
Posted in: Networking

Orange arrow I am Faculty/Staff and having PGP login issues, how can I fix it?

2017 views
  Chances are you are on a laptop and recently changed your password. You will need to follow the directions below to synchronize the updated password on your machine. Login to the PGP screen using your OLD password (if your new password is not working) Hit the Tab key to see what characters...
Orange arrow What is OneDrive and how do I use it?

1070 views
  Microsoft OneDrive for Education is your document library. OneDrive for Education uses Microsoft Office 365 hosted productivity software to store and organize your work files in the cloud. When you store your files in the cloud, it’s easy to share them with your coworkers so that they can r...
Orange arrow How do I VPN into the Northwood network?

1379 views
  The first time a computer logs into the updated SSL VPN software there will be a few extra steps that need to be completed in order to prepare the computer to use the system. Below are detailed instructions for first time use. Open an Internet Explorer and type vpn.northwood.edu into the address...
Posted in: Networking

Orange arrow Where do I find my device's MAC Address?

1363 views
  What is a MAC Address? A MAC address is a unique identifier attached to most network adapters (NICs). This identifier is a sequence of 12 hexad ecimal digits (0-9,A-F) most often represented like this 00:11:22:aa:bb:cc or 00-11-22-aa-bb-cc. To find your device's MAC address follow the simple step...
Orange arrow How do I register my personal device?

1906 views
  Note: You must be on the Northwood network in order to register your device Connect your device to Northwood University’s wired or wireless network. Please note that if you are using a wireless connections, you must select the SSID "northwood". Start a web browser and try to visit a...
Posted in: Networking

Orange arrow How do I register my Game Console/Smart TV/Entertainment Device to the network?

1740 views
  Connect your Game Console/Smart TV/Entertainment Device to the wired or wireless network and start an online game or attempt to connect to the Internet. This will allow the network registration system to see your system’s registration attempts. If the device has a web browser you may be able...
Posted in: Networking

Orange arrow Why is my cable television not working in my dorm?

851 views
  Below you will find cable setup instructions that will assist you with preparing your television for cable. Get your ORIGINAL remote control and owner's manual. Universal remotes do not often work for the following process. You must get your remote from the manufacturer to avoid other problems...
Orange arrow How do I sync my Northwood email account with my computer's Outlook software?

1629 views
  The IT Help Desk does not assist or support users in setting up their Northwood University email account in their home computer's Outlook software. Instead, we encourage all end users to login to Blackboard and use the WEBMAIL tab to check their university email or sync their mobile device with th...
Orange arrow How do I take a screenshot on my device?

1984 views
  For Windows users: To take a screenshot on Windows you will need to locate the PrtScn button, typically located in the upper right hand side of your keyboard, and press that button. This will capture your entire screen and copy it to the clipboard where you can then paste it into a Word or Paint d...
Orange arrow How do I find the name of my computer?

1064 views
  All Northwood owned machines should have a BGInfo installed on them. To quickly locate your PC name click on the BGInfo icon in your system tray (circled in red below). If you cannot locate the BGInfo icon you can follow the instructions below to locate your device name based on platform. Win...
Orange arrow What Apple discounts do you offer?

1721 views
  Apple has created a custom web store for Northwood University students, faculty, and staff to purchase personal computers for home use. The web store allows for online ordering at a discounted price. Apple purchases through this Apple program are transactions between Apple and the individual order...
Orange arrow What Dell discounts do you offer?

2144 views
  Dell Computer Company has created a custom web store for Northwood University students, faculty, and staff to purchase personal computers for home use. The web store allows for online ordering at a discounted price. Dell is the standard PC for all Northwood University owned computers. Northwood Un...

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