|
|
|
|
Can multiple users register with Irish Card Shield using the same account?
|
|
| |
Only one user can register using a unique account number. Once you have registered using your account, you can add your dependent accounts using the "Add Account" feature in settings to control and monitor cards on all of your accounts where you are the primary account holder....
|
|
|
When I register, the Irish Card Shield application says it sent a token to my registered email address. Which email will receive the token? |
|
| |
It will be sent to the Primary email address you have on file with Notre Dame FCU....
|
|
|
Does the phone number entered to receive texts have to be my phone?
|
|
| |
The Irish Card Shield app does not provide SMS based alerts. It only provides app notifications on the phone which has been selected as the primary device. In order to select the device as primary you must login to the app with your login credentials, click on settings, and set the primary device t...
|
|
|
If someone stole my phone, will they see my account information? |
|
| |
The Irish Card Shield app doesn't store any sensitive data so even if you lose your phone, no one will see your card or account numbers. Sensitive data is always masked in the app....
|
|
|
Would the transaction list for my account in the Irish Card Shield app be the same as the one I would see if I were to login to Online Banking?
|
|
| |
No, the transaction list for your account in the Irish Card Shield app most likely will not be the same as the one you see in Online Banking. The reason is that Irish Card Shield only displays card transactions that impact the account linked to the card. It would not show transactions on the accoun...
|
|
|
I turned my card off using the Irish Card Shield app. Can I check my balances at ATM? |
|
| |
No, once the card is turned off, no purchases or ATM activity can be performed....
|
|
|
I don't find ATMs close to my location though I know they exist?
|
|
| |
Irish Card Shield uses Google's search engine for locating ATMs your search region. Sometimes, this search engine does not locate all the ATMs....
|
|
|
I turned my card on but did not set any control preferences and my card was still declined. Why? |
|
| |
Irish Card Shield allows you to control your card and set rules for where it cannot be used. However, even if a transaction is consistent with the usage policies that you have set, it may be declined for other reasons – for example the transaction triggered fraud rules or you do not have suff...
|
|
|
How do I access the menu or log out of the Irish Card Shield app?
|
|
| |
For Apple users, press the icon that has three stacked lines to reach the menu. For Android users, here are three most common methods depending on device. Press the dedicated menu button on your phone. This will pull up the Irish Card Shield app menu while you are logged into the app. Press th...
|
|
|
I turned my card off using the Irish Card Shield app. Will recurring transactions go through? |
|
| |
Yes, recurring transactions that have already been set prior to turning the card off will continue to go through....
|
|
|
What happens if I set the Threshold Amount to $0.00 on the Irish Card Shield app?
|
|
| |
All transactions will be declined....
|
|
|
I have My Location control turned on using the Irish Card Shield app, had my phone in my pocket when I made a purchase at a gas station, but my transaction was still declined. Why? |
|
| |
In some cases, the merchant may process all of their card transactions in a central processing center which could be in a different city, state, and/or zip code. Since the city, state, and/or zip code shows a location outside the area where your phone is located, it will decline when the My Locatio...
|
|
|
My card was blocked by the Notre Dame FCU fraud monitoring service due to a suspicious transaction. Why did I not receive an alert when the transaction occurred?
|
|
| |
Our fraud monitoring service stopped the transaction from posting on the account when it detected the transaction may have been fraudulent. Since the transaction did not carry all the way through to our processing system, it did not trigger an Irish Card Shield alert....
|
|
|
I see a message that says "Server Unreachable". What does this mean? |
|
| |
A "Server Unreachable" error means that the Irish Card Shield application could not connect to the server that communicates with Notre Dame FCU. Please tap on the bar again – sometimes the server is unreachable when your network connectivity is weak or intermittent, and retrying the connectio...
|