Support Center > Knowledge base> Category: Course Questions
Category: Course Questions
15 Articles
Orange arrow How do I receive proof that I completed the course?

1642 views
  After you complete the final course exam with a grade of 80% or better and complete the evaluation, you will be granted immediate access to your certificate of completion which shows the course taken, the date of completion, and your court case number, if any. You should print a copy of the certifi...
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Orange arrow Do I have to remain online for 4 consecutive hours or can I log off and back on?

2813 views
  No. You may log in and out as often as you like. The only requirement is that you complete your class and retrieve your certificate within 90 days of enrollment....
Posted in: Course Questions

Orange arrow I need my certificate.

2580 views
  When you complete your course and receive your certificate, a copy is automatically emailed to you. If you did not receive it in your inbox, please check your spam/junk mail folder. You may also access the certificate up to 90 days from the date of registration, by logging into your class. Pleas...
Orange arrow How can I print my certificate ?

1394 views
  For instructions on how to access your certificate, please review our tutorial at http://www.familyaffairs.org/certificate_tutorial/...
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Orange arrow When I first started the course I did not have a case number, but I believe my lawyer has received one and is suppose to be getting back in touch with me today. I have to go to court tomorrow and nee

1496 views
  As long as your registration has not expired, you can access and update your profile. Just log into your class and on the right of the course index page there is a link to your profile. Click on that icon and update your info, including your case number, and then print your certificate again....
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Orange arrow I paid for the course - now what?

3100 views
  After completing the registration and enrollment process and paying for your course through PayPal, you should be redirected to your Personal Course page. On your Personal Course page, you will see listed, the course(s) you enrolled in. Click on the course name and it will take you into the classro...
Posted in: Course Questions

Orange arrow The password I was given to access the final exam doesn't work.

1224 views
  Please be sure you are inputting the correct password for the correct course. Each course has a different password. If you confirm this and still have difficulty, please let us know which final you are trying to access and the password you are using. Also, please note that the passwords are case s...
Posted in: Course Questions

Orange arrow I've already paid. Why can't I log into my class?

3694 views
  If you have already registered for the course and are trying to log into your account, but are being taken back to a registration or enrollment page, you are probably entering an incorrect user name or password or both. The user name and password you entered when you first registered is your login ...
Posted in: Course Questions

Orange arrow Where do I get the password for the final exam?

1476 views
  You must complete each section of the course before accessing the final exam. Once you have completed each section, you will complete the course evaluation. Upon submitting the evaluation, you will instantly be given the password for the final exam on your screen. The password for the exam is NOT t...
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Orange arrow I completed the course but when I went to print my certificate, it would not load so that I could view and save a copy or print it.

1895 views
  Please review our tutorial on retrieving your certificate at: http://www.familyaffairs.org/certificate_tutorial/ Also, please remember that you must have Adobe Reader installed on your computer to open the file - the certificate is a PDF file....
Orange arrow How do I access the final exam?

1291 views
  You must complete each section of the course before accessing the final exam. Once you have completed each section, you will complete the course evaluation. Upon submitting the evaluation, you will instantly be given the password for the final exam on your screen. The password for the exam is NOT t...
Posted in: Course Questions

Orange arrow Which course(s) should I take?

2031 views
  Different states, and even different Courts have their own requirements. Some states require the four hour Impact of Divorce on Children, while others require five, six, or even twelve hours, but all states require the Impact of Divorce on Children course, if there are children of the marriage. Yo...
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Orange arrow How do I know if Family Affairs courses are accepted by the Court in my state?

1189 views
  Although this course meets all the requirements of, and is approved and accepted in most states, you should check with your attorney or local circuit court to make sure that an online course will meet the requirements for the mandatory parenting class in your county as not all Courts accept online ...
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Orange arrow I need my certificate by tomorrow. Is it possible to get it that quickly?

1366 views
  Yes. You will have access to the course immediately after your payment is processed by Paypal. After taking the course and completing the course evaluation and online exam, your certificate is instantly available to you. You should then print and submit the certificate to the Court or your attorney...
Posted in: Course Questions

Orange arrow Can more than one person take the course together and receive separate certificates?

963 views
  No. Our courses are designed so that each user must purchase the course and complete the course individually. Although anyone can pay for the course only the registered user will receive a certificate. We encourage you to refer as many people as you like but each user must complete the course requi...
Posted in: Course Questions


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