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Category: FAQ Landlords
6 Articles
Orange arrow I am having trouble authenticating my identity with the credit bureau. What am I doing wrong?

7447 views
  For Landlord An identity authentication with the credit bureau is required in order for you to activate your account and view your applicant’s shared credit reports. This is done by answering 4 randomly generated questions that only you would know. Here are the most common reasons for failin...
Orange arrow How can I remove a Credit Security Freeze with Experian?

9476 views
  You can manage your Security Freeze on Experian’s website at https://www.experian.com/freeze/center.html. Check the box that says “Remove or Lift Security Freeze” and then click “Continue”. Next, fill out the form to make the removal request. You can request a permanen...
Orange arrow Why am I having trouble getting the login page on your website to load? Why am I having trouble opening the invite link to start my online application?

5700 views
  In order to use our system your browser must meet required security settings to help keep our network systems and data safe. Please ensure that you have the most current and updated version of your browser and try again. The most current version of your browser should also have the most current sec...
Orange arrow How do I get a current tenant into the system so they can pay rent? They already live at my property so they do not need to complete the application and screening process.

1462 views
  Need to add a current tenant to the system? Watch the video below to learn how to send a free RentPay invite. 1. Click My Rentpay on the home screen. 2. Click RentPay invite at the top of the screen. 3. Your tenant will have 48 hours to create their free account. 4. You will receive an email once ...
Orange arrow Can I make additional changes to a lease my tenant already signed?

786 views
  As long as the landlord has not already signed the lease, additional changes are possible. However, making additional changes will require the tenant to sign the lease once additional changes are made. Follow these steps to reopen the lease for additional changes once a tenant has already signed: ...
Orange arrow What happens if my tenant's payment is returned by the bank?

1221 views
  Payments may be returned by the bank if there is not enough money in the account to cover the payment (insufficient funds) or for other reasons such as a closed account, frozen account, inactive account, or invalid account number. The payment processor will charge a $25 returned payment fee to the...

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