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Category: Signature Z1
22 Articles
Orange arrow My Z1 will not power on.

5330 views
  My Z1 will not power on. You must plug both the power cable and the USB cable into the back of the Z1. It requires power from both devices. If you already have it plugged into a USB port, try another port. Make sure it is not plugged into a hub or a pass-through port on another device such as a...
Posted in: Signature Z1
Orange arrow How do I send my product in for repair? How much is it? Where do I send it?

33764 views
  Please contact technical support via phone, email or chat before sending your product in for repair. If they determine that the product needs repair, they will send you a Return Material Authorization (RMA) document which includes the RMA number, packing instructions and the shipping address of our...
Orange arrow How to Disable Driver Signature Enforcement in Windows 8.

12110 views
  How to Disable Driver Signature Enforcement in Windows 8. From the Metro Start Screen, open Settings (move your mouse to the bottom-right-corner of the screen and wait for the pop-out bar to appear, then click the Gear icon). Click ‘Change PC Settings’. Click ‘General’....
Orange arrow The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel)

12055 views
  The picture or graphic printed on my label is blurry, pixilated or jagged. (Also applies to images or graphics imported into SureThing or NiceLabel) The picture or graphic probably does not have a high enough resolution (DPI). Even though a picture or graphic may look fine on the computer screen, ...
Orange arrow How do I completely remove a Primera Print Driver? (Windows Vista/XP/7/8)

18192 views
  How do I completely remove a Primera print driver? (Windows XP/Vista/7/8) The steps in this article are only necessary for corrupt drivers or driver remnants that prevent the printer from reinstalling properly. Note that you must be the local administrator of your computer in order to remove or in...
Orange arrow How do I find the Printer Driver Version of my Primera printer?

18719 views
  How do I find the printer driver version of my Primera printer? Finding the Printer Driver Version on a PC 1. Go the the Start Menu - Choose Printers and Faxes.2. Right Click on the Printer Driver - Choose Printing Preferences.3. Right Click on the Title as shown below - Choose About. 4. Lo...
Orange arrow How many discs can I print with one Z1 ribbon?

4822 views
  How many discs can I print with one Z1 ribbon? You can print an average of 200 print areas* with one ribbon. This equals fifty discs if you print all four areas on every disc, 100 discs if you only print two or 200 discs if you print one area on each disc. *Depending on the amount of text or grap...
Posted in: Signature Z1
Orange arrow Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP.

6985 views
  Error received during printer driver installation - The software you are trying to install for this hardware: Printers has not passed Windows Logo testing to verify its compatibility with Windows XP. This is expected! You must click Continue Anyway to install the driver. Logo testing is a Microso...
Orange arrow I can't print to my Z1.

4376 views
  I can't print to my Z1. 1. Cables. Ensure both the power cable and the USB cable are plugged correctly into the unit and the USB cable is connected to the PC. 2. Driver. The driver may not have installed correctly especially if it was cancelled after the Windows logo testing prompt. See this art...
Posted in: Signature Z1
Orange arrow Cartridge not Recognized message received. (Signature Z1)

4572 views
  Cartridge not Recognized message received. (Signature Z1) A. Follow these steps to uninstall and reinstall the driver. Unplug the USB cable from the back of the Z1. Right click on My Computer on your desktop. Choose Properties. Click on the Hardware Tab. Click on Device Manager. Open "USB ...
Posted in: Signature Z1
Orange arrow What type of media (discs) can be used with the Z1?

4934 views
  What type of media (discs) can be used with the Z1? Silver or gold thermal media works best in the Z1 since it is a thermal printer. To purchase compatible media, see the thermal media link on our web store www.primerastore.com Lacquer media also performs well. To purchase compatible media,...
Posted in: Signature Z1
Orange arrow Unable to install the Z1 software on Windows 95, Windows 98, or Windows ME.

4538 views
  The Z1 requires Windows 2000 or XP. Windows 95/98/ME or any other operating system will not work. Some manuals and or documentation may have incorrect information....
Posted in: Signature Z1
Orange arrow The Z1 is printing light or with poor quality. Not all the text or graphics are being printed on the disc.

4451 views
  The Z1 is printing light or with poor quality. Not all the text or graphics are being printed on the disc. Intensity. Increase the print intensity. Go to the File Menu - Choose preferences. Increase the intensity one or two notches darker. If quality does not improve, continue to increase int...
Posted in: Signature Z1
Orange arrow The Z1 is scratching the discs as it prints them.

4063 views
  The Z1 is scratching the discs as it prints them. The cartridge may be defective. A small percentage of cartridges may have plastic residue left over from the molding process. This plastic could be protruding slightly below the ribbon. When the ribbon is pressed down during the thermal transfer...
Posted in: Signature Z1
Orange arrow What are the Power Supply Specifications for Primera Products?

8432 views
  For Bravo, Bravo II, Bravo SE, Bravo SE-3, Optivault, Bravo XR, LX400, LX500, LX810, LX900, LX2000, ADL MAX, AP360/AP362, AP550 and Signature Z6. Input: 100-240 VacOutput: 12Vdc, 5.0A, 60W(max)Polarity: positive = inner / negative = outer (same as image below)Barrel Outer Diameter = 5mm See image...

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