|
|
|
|
How do I terminate an individual employee but still keep their record?
|
|
| |
From the My Companies page, mouse over the Employee Settings icon. Use the dropdown below the icon to select View Employees. Click the Choose an Action menu next to the employee's name, and select Terminate. Enter the Termination date and any notes you wish to include. Click Save To reactivat...
|
|
|
What to do when an employee states an error is received with regards to the SSN #? |
|
| |
First ask the employee if they have used the EasyAppsOnline system before,and if so, through which employer? If the prior employer is one of your clients then the employee can be moved from the old group to the new one. To do this: Locate the prior company in your client list. Find the empl...
|
|
|
Does the Help Me Login button provide the employees with their username & password
|
|
| |
Yes, the system will send the employee 2 emails. 1 with their username and another with their password....
|
|
|
What happens if someone still refuses to provide the info and doesn't meet the deadline? |
|
| |
lthough the employees are not completing a paper application anymore, the rules of coverage still apply. If they do not provide their information to the carriers through our system then a paper application must be completed or they will NOT receive coverage....
|
|
|
Is it possible to complete the employee application without the social security number? Can the employee just put X's?
|
|
| |
No, the SSN is a mandatory field. Do not add just X's as the application will not be able to send to carrier. If they try to enter a dummy SSN they will receive a duplicate error, and to fix this contact EasyAppsOnline's Support @ 1.888.563.4474, we can override the system to allow a dummy SS...
|
|
|
Employee states they cannot modify their condition? |
|
| |
The following are fields that can be updated:Date fields (with the exception of the Emergency Room Visit Date)Prescriptions Diagnosis/treatmentCurrent status Therefore if the system is not accepting the change, then delete the condition and re-add it to correct the issue....
|
|
|
No, the SSN is a mandatory field. Do not add just X's as the application will not be able to send to carrier.If they try to enter a dummy SSN they will receive a duplicate error, and to fix this cont
|
|
| |
The following are fields that can be updated:Date fields (with the exception of the Emergency Room Visit Date)Prescriptions Diagnosis/treatmentCurrent status Therefore if the system is not accepting the change, then delete the condition and re-add it to correct the issue....
|
|
|
How do I reset an employee's Security Question? |
|
| |
Click Clients Locate the employee's company from the list. From the Choose an Action menu select Maintain Employees Locate the employee who forgot their security question. From the Choose an Action menu select Reset Security Question Select Yes to confirm...
|
|
|
How do I reset an employee's password?
|
|
| |
To reset an employee's password please follow the below steps: 1. Click on Clients 2. Locate the company 3. Choose an action > Maintain Employees 4. Locate the employee 5. Choose an action > Reset act/pwd 6. If the employee's email address is on file they will be notified automat...
|
|
|
How to use EasyAppsOnline's SBC Solution |
|
| |
How to use EasyAppsOnline's SBC SolutionOverviewEasyAppsOnline now has a great method for handling the new federal SBC requirements effective September 23,2012. SBCs are part of the Affordable Care Act Implementation Part VIII. While the employee is completing the enrollment process they will be a...
|
|
|
How to move an Employee from one existing group to another?
|
|
| |
Find old group from client listing. Go to Maintain Employee Listing from the drop down menu called Choose an Action. Locate the employee. From the drop down menu called Choose an Action to the right of the employee’s name select the option called Edit Account. Under the employee’s n...
|
|
|
How to resolve employee signature errors? |
|
| |
The employees need to open all the carrier links one at a time to review, close then check off the box next to the link before selecting the I Agree Button. 2. The security setting for the PC/laptop might be set too high. It needs to be medium to medium low.3. They may need to check for compatibili...
|
|
|
How do I use InstantQuotes?
|
|
| |
InstantQuotes allows brokers to quote new and existing clients in the EasyAppsOnline system. Select one of the 2 methods below to start using InstantQuotes! Method #1: InstantQuotes for New Clients Click Clients. Select EasyQuotes Wizard. Click Start Wizard. NOTE: If you acci...
|
|
|
How does an employee submit a life event? |
|
| |
Proof of Your Life Event You will need proof of your life event, depending on what your change is. Scan the documentation and save it as a file. You will be required to attach this file before you are allowed to submit your life event change. A few examples of required documentation: - Termina...
|
|
|
Where can an employee go to chat with support online?
|
|
| |
The employee can chat online with our Support Team through: www.easyappsonline.com They may also send a question via email to the agent through the Employee Support Tab on the Main Menu when they log in. ...
|