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How do I reset the HR Security Question?
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How to reset the HR Security Question1. Click Clients2. Select Choose an action3. Choose Reset HR Security Question Once the Security Question has been reset the HR Administrator will be asked to create a new security question and answer upon their next login....
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How do I answer the employee support questions when I receive an "Employee Support Request" email notification? |
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When an employee has a question on their application they have an option called "Request Support" that allows them to ask a question and the system will email the broker attached to this group to notify they have pending questions that need addressed in their EasyAppsOnline portal. To answer the e...
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Where can an employee go to chat with support online?
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Employees may visit http://www.easyappsonline.com and the chat request window will automatically appear when the page loads. We recommend only providing this as a solution if you are not able to assist the employees with their general questions....
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How do I show when and if an employee choose COBRA? |
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From the group's Choose an Action menu select Maintain Employees From the employee's Choose an Action menu select Edit Account Type COBRA directly after their last name The employee will then need to log in and change the Status drop down on the first page of the application My Profilefrom Fu...
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I know I created the group but now I can't find them in client listing?
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At the top of the Clients page select Show all companies including those with expired enrollment dates...
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The HR Account has been locked out. What do I do? |
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An HR Administrator that enters the wrong password 3 consecutive times will be locked out and the company will be highlighted on the Clients page. Example Message: COMPANY ACCOUNT DISABLED. PLEASE CONTACT A SYSTEM ADMIN. To unlock the HR account Click Clients Locate the company and select Cho...
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How do I attach carrier applications to my client?
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How do I attach carrier applications to my client? 1. Click Clients2. Mouseover Expand3. Mouseover Application Management4. Click View/Add Carrier Apps5. Click Add New Carrier Application6. Choose the state by clicking it on the map7. Choose the carrier in the first list box8. Choose the carrier a...
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How to transfer employees between companies in the system |
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To transfer employees between companies Click Clients Click Choose an Action Select Maintain Emps Next to the employee to be transferred, click Choose an action Select Edit Account From the Companies drop down menu choose the new company Click Submit...
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Where are the instructions I send my client?
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To locate the instructions you send the client Navigate back to the Main Menu where you first log in. Click Help ...
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How do I show when and if an employee choose COBRA? |
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From the group's Choose an Action menu select Maintain Employees From the employee's Choose an Action menu select Edit Account Type COBRA directly after their last name The employee will then need to log in and change the Status drop down on the first page of the application My Profilefrom Fu...
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I know I created the group but now I can't find them in client listing?
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1. From the aphabet the first letter of the company name. 2. Click link for SHOW ALL ACCOUNTS. 3. Select link to SHOW ONLY ACTIVE GROUPS. ...
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How do I change the assigned HR Password? |
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Select Edit Company from the group's Choose An Action Menu. 2. Delete the current HR password and enter a new one 3. Select the Edit button at the bottom of the page to update....
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The HR contact apparently locked themselves out with the HR username & password
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This is the error she received: COMPANY ACCOUNT DISABLED. PLEASE CONTACT A SYSTEM ADMIN. In order to reset the HR username and password (Indicated when the group is highlighted in yellow on your client list) follow these steps:1.) Click on Client2.) Find the Group3.) Select "Choose an action"4...
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Choose an Action Menu Details |
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The Choose an Action menu is the element used to configure your client's settings within EasyAppsOnline. You will also find an Expand button which provides additional items not disclosed in the Choose an Action menu list. Maintain Employees Add/Delete/Edit Employees Reset Passwords, Security Qu...
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Where do I reset the HR Contact's Security Question?
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To Reset the Security Question for the HR Contact. 1.) Go to Client 2.) Choose an action 3.) Select "Reset Security Question" OR You may contact us at 1-888-563-4474 ext. 5 for further assistance....
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