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How long does it take to process a withdrawal?
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All withdrawal requests are processed within 24 hours from Monday to Friday. Once your withdrawal request has been processed at our end, it will depend on your payment system when you get your money. For example, credit/debit card refunds normally take 48 hours; however, it may take up to 10 busine...
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How can I deposit? |
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Please click here for a comprehensive list of our deposit methods....
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Can I get my deposit fee reimbursed?
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Yes, if you deposit USD 3000 or more, your fees will be automatically reimbursed once the payment is completed. Fee reimbursement is available on deposits via: ⦁ Neteller⦁ Sticpay⦁ PayRedeem⦁ PromtPay⦁ Bitcoin Cash⦁ Litecoin⦁ Ethereum⦁ Ripple (XRP)⦁ Tether (USDT)⦁ USD Coin⦁ Dogecoin⦁ Binance Coin...
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Are my transactions safe? |
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We ensure that all transactions are processed safely, securely and reliably, first and foremost by utilising advanced encryption technology that guarantees your privacy and security. All communication is encrypted using SSL technology (Secure Socket Layer). Passwords are encoded, and we strongly re...
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I have deposited more than was credited to my account, why is that?
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If you are depositing funds by one of the eWallets (electronic wallets) or a credit/debit card, your payment is automatically reduced by the amount of fees and net amount is then credited to your account. As a merchant we have to pay for the services provided by payment processors. As with withdraw...
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What is the minimum I can deposit? |
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The initial minimum deposit for all accounts is USD 10 or equivalent in another currency...
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How secure are my funds?
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We place a special focus on making sure our clients’ funds are as safe as possible. Our mission is to provide them with a super safe and reliable trading environment while they can focus on making trading profits....
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How do I transfer funds between trading accounts? |
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1) Log into Backoffice 2) Click Internal Transfer 3) Select Internal 4) Fill in the form 5) Press Send request...
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Do you charge any withdrawal fees?
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Considering that certain stages of the depositing/withdrawal process involve manual labour, some of the withdrawal options we offer involve a small fee. Please visit our Deposit and Withdrawal section to get more info on withdrawal fees....
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In which currencies can I open my account? |
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Accounts can be opened in USD, EUR, GBP, CHF, AUD, CAD, Gold, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, USDC, Dogecoin and XRP. Important notice: To avoid any unexpected charges and fees, we recommend that you primarily deposit and withdraw funds into and out of your account in the same curren...
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How do you know it was me who submitted a withdrawal request?
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Once a withdrawal request has been created in our system, we will contact you to ensure you submitted this request, before we process it....
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How much can I deposit by card? |
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Well, that all depends on the size and frequency of your deposits. We have a rolling deposit system, which we’ll try to explain as simply as possible. Within any 30-day period you can deposit a maximum of USD 10,000 by card. You can do this in as many small deposits as you want (3 transac...
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Are your clients’ funds held in segregated accounts?
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All clients’ funds are held in segregated accounts, absolutely separate from our corporate accounts. This, as well as the strict regulations we follow, ensures the security of your funds....
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How can I make a withdrawal? |
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Please click here for a comprehensive list of our withdrawal methods....
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Do you have an offer for newly verified clients?
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If you send a deposit in the first 7 days after your profile is verified, you'll be eligible for these special conditions: a 25% bonus will be added to the deposit. You can trade it immediately and, once our standard bonus requirements are met, withdraw it as real funds. all deposit fees will b...
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