Since publishers integrations and materials are outside of the Northwood Blackboard system (e.g., WileyPlus, SIMnet, Pearson), Northwood I.T. staff are blocked from getting into the systems to troubleshoot issues for you or students.
The publishers have support staffs of their own that are very responsive to any technical issues you may encounter. Below is a list of the support websites and phone numbers that you can use if you encounter issues with your publisher integrations.