How do I completely remove and reinstall Primo DVD?
Please use these instructions to completely remove the program.
a. Go to Start - Control Panel - Add/Remove Programs. Find Primo DVD 2.0 or 2.1 and click Remove.
b. Now delete the "Primo DVD" folder from C:\Program Files
c. Also delete the "PrimoDVD" folder from C:\Program Files\Common Files
d. Remove Burn Engine. Download and run this removepx.exe file -or- follow this manual procedure:
32Bit Windows - Browse to C:\WINDOWS\system32 and delete the following 4 files from the System 32 folder:
Px.dll
PxMas.dll
PxSub.dll
PxWave.dll
and
Pxhelp20.sys from the following location C:\WINDOWS\SYSTEM32\DRIVERS
64Bit Windows - Delete the following files from C:\windows\sysWow64
-px.dll
-pxmas.dll
-pxsfs.dll
-pxwave.dll
and one file from here C:\windows\system32\drivers
-pxhelp64.dll
Also delete the PX storage folder located at c:\program files\common files
e. Reinstall the latest software from the installation disc or from the files downloaded from our download site (link below).
f. Reboot the PC. (Do NOT reboot until you have reinstalled PrimoDVD)
Latest PrimoDVD Software Version.
http://www.primera.com/software_upgrade.html