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Do Live accounts expire?

Article ID: 106407 Print
Question
Do Live accounts expire?

Answer

They do not expire, but they are archived after a certain length of time. 

Live accounts with a balance of over USD 5 are archived after five years of inactivity.
Live accounts with a balance of under USD 5 are archived after one year of inactivity. 

Any balance remaining on the account after being archived is transferred to a wallet automatically.

Once the account is archived, it cannot be recovered. You will need to open a new live account from within your Backoffice.


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Article Details
Views: 2987 Created on: Feb 14, 2022
Date updated: Feb 14, 2022
Posted in: English, Accounts

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