MyNavy Education Technical Assistance Troubleshooting Tips

For “Page Cannot Be Displayed”, “General Error”, Blank Page, 404 Error, 403 Error, Etc…

1.  MyNavy Education will time out after 30 minutes (if you are actively in the site or not).  To resolve, completely close your browser (all tabs) and log back in. 

2. Use correct link: https://myeducation.netc.navy.mil/webta/home.html#nbb

(Link is also under the "menu" on the homepage of NCP website.)

3. Clear browsing history:

Chrome:  Customize and Control (three dots top right corner) > Settings > Advanced > Clear Browsing History > Time range = All Time > Ensure ALL boxes are checked > Clear Data > Close All Windows

4.  If one browser does not work, try the other AFTER clearing all history and using correct link.

For system issues with My Education, submit a Help Request, https://supportsystem.livehelpnow.net/new_ticket.aspx?cid=30432,  (select "My Education Technical Issues" as the category to expedite a response).  Our technical team will answer your inquiry within 3 business days.