If you purchased your product from an international reseller, contact that reseller for return procedures.
If you purchased your product direct from Primera USA or from a USA reseller contact Primera USA support to request and RMA. If you have already received your RMA follow this guide to fill out customs documentation:
You are responsible for shipping the product to us. We recommend you take it to a courier service, such as FedEx or UPS. We strongly recommend you get a tracking number for the shipment. Insurance is recommended.
Commercial Invoice:
All international shipments require a Commercial Invoice to accompany the products into the USA. You may use your own Commercial Invoice format, or the example at this link. If you have any questions while preparing an international shipment for return to Primera USA, please send email to support@primera.com and cc: intl@primera.com for assistance.
Packages less than 100 lbs. (45 kg) per box should be returned via FedEx. Do not ship via any other freight forwarder. Packages without proper customs documentation may be severely delayed and possibly returned to sender.
Your Commercial Invoice should contain the following:
Please use the following values for customs purposes:
Exchange / Repair Value
Product
Bravo 41xx / XRP *
$400 / $200
Bravo 42xx / XRP*
Bravo SE or SE-3*
LX2000/1000
$700 / $400
Bravo2 / XR
$500 / $200
IP60
$300 / $200
Bravo Pro / XRP *
Signature / Z6
$300 / $100
Bravo XRn
$800 / $400
Accent
$800 / $300
CX1200/FX1200 **
$1800 / $900
ADL-100
$200 / $100
LX900 / LX910
$500 / $300
Shredder
$20
LX800 / LX810
SignatureZ1
LX400 or LX500
DUP-07
$300
Impressa
Ink Cartridges
$5 each
*For Blu-ray Disc Publishers add $100 ** Printer Only – Country of Origin = China These values do not reflect actual value for shipping insurance purposes.