Receive low ink message from PTBurn Server (SDK or Network Software) even when the cartridges are full. (BravoPro-XRP Only)
Article ID: 45117

Question

Receive low ink message from PTBurn Server (SDK or Network Software) even when the cartridges are full. (BravoPro-XRP Only)

Answer

 

Receive low ink message from PTBurn Server (SDK or Network Software) even when the cartridges are full. (BravoPro-XRP Only)

 

This will happen when the printer driver on the server computer has been updated to the latest version but the PTBurn Server software has not been updated.

 

Solution:  Update to the latest version of the PTBurn Server Software.  Contact Tech Support to receive a username and password to download the latest version.

 

Additional Information:

 

Driver Version 1.19 changes the location of ink tracking files.

 

PTBurn Server file versions below add ability to read new ink tracking file location.
-PTBurn.exe Version 2.6.2
-JobProcessor.dll Version 2.6.5

 

Previous versions of these files will cause the error described above.

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Article Details

Views: 3574	Created on: May 25, 2014 Date updated: Aug 09, 2016
Posted in: PTBurn SDK

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