I receive error message “Missing Cartridges” after clicking Print even though I can see toner levels in the Status Monitor. (CX1200)
Article ID: 44575

Question

I receive error message “Missing Cartridges” after clicking Print even though I can see toner levels in the Status Monitor. (CX1200)

Answer

 

I receive error message “Missing Cartridges” after clicking Print even though I can see toner levels in the Status Monitor. (CX1200)

Delete CX1200Carts_(Ip address).xml and CX1200CartsOld_(Ip address).xml from C:\program data\PTI\PTprint.

If using Windows XP the location is C:\documents and settings\all users\application data\PTI\PTprint.

Please note: Program data and application data are hidden folders.  Enable Show Hidden Files and Folders.

related articles

How do I show hidden files and folders in Windows 7 or Windows 8?
The Primera software program does not start or crashes immediately after starting (Any product or software).

Article Details

Views: 5747	Created on: May 24, 2014 Date updated: Apr 13, 2016
Posted in: CX1200-FX1200-CX1000-FX1000

Poor 1 2 3 4 5 Outstanding