<rss version="2.0"><channel><title>Family Affairs Knowledge Base</title><link>http://supportsystem.livehelpnow.net/?cid=16277</link><item><title>I paid for the course - now what?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66688</link><description>After completing the registration and enrollment process and paying for your course through PayPal, you should be redirected to your Personal Course</description><category>Course Questions</category><category /><pubDate>7/14/2015 3:15:16 PM</pubDate><ttl>1440</ttl></item><item><title>certificate has errors</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66689</link><description>To update information in your profile and on your certificate, please log into your class. On the right side, you will see a link to update your prof</description><category>Certificate of Completion</category><category /><pubDate>7/30/2025 1:12:30 PM</pubDate><ttl>1440</ttl></item><item><title>Do I have to remain online for 4 consecutive hours or can I log off and back on?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66690</link><description>No. You may log in and out as often as you like. The only requirement is that you complete your class and retrieve your certificate within 90 days of</description><category>Course Questions</category><category /><pubDate>7/14/2015 3:28:17 PM</pubDate><ttl>1440</ttl></item><item><title>Which course(s) should I take?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66691</link><description>Different states, and even different Courts have their own requirements.  Some states require the four hour Impact of Divorce on Children, while othe</description><category>Course Questions</category><category /><pubDate>7/14/2015 3:29:03 PM</pubDate><ttl>1440</ttl></item><item><title>Course Acceptance</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66692</link><description>Although this course meets all the requirements of, and is approved and accepted in most states, you should check with your attorney or local circuit</description><category>Course Questions</category><category /><pubDate>7/14/2015 3:29:46 PM</pubDate><ttl>1440</ttl></item><item><title>Fee Waiver / Paupers Affidavit</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66693</link><description>To obtain a fee waiver for our IODC course, please fax the following documents to us at 361-993-1441:    A copy of your Court approved paupers affida</description><category>Registration &amp; Payment Questions</category><category /><pubDate>2/23/2022 11:53:26 AM</pubDate><ttl>1440</ttl></item><item><title>Chargeback Policy</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66694</link><description>PLEASE READ CAREFULLY  At Family Affairs, LLC we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be</description><category>General Questions</category><category /><pubDate>7/14/2015 3:31:47 PM</pubDate><ttl>1440</ttl></item><item><title>PayPal rejected my card</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66695</link><description>I'm sorry, but we have no control whatsoever over cards that are declined, and because of your privacy, PayPal will not provide us with any informati</description><category>Registration &amp; Payment Questions</category><category /><pubDate>7/14/2015 3:32:33 PM</pubDate><ttl>1440</ttl></item><item><title>Why can't I log in?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66696</link><description>If you have already registered for the course and are trying to log into your account, but are being taken back to a registration or enrollment page,</description><category>Course Questions</category><category /><pubDate>7/14/2015 3:33:25 PM</pubDate><ttl>1440</ttl></item><item><title>Final Exam access</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66697</link><description>You must complete each section of the course before accessing the final exam. Once you have completed each section, you will complete the course eval</description><category>Course Questions</category><category /><pubDate>7/14/2015 3:34:07 PM</pubDate><ttl>1440</ttl></item><item><title>Why haven't you answered my email?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66698</link><description>SPAM FILTER NOTE: We respond to ALL e-mail. If you do not hear back from us you or your internet service may be running a spam filter that is blockin</description><category>General Questions</category><category /><pubDate>7/14/2015 3:34:48 PM</pubDate><ttl>1440</ttl></item><item><title>Where is the exam Password?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66699</link><description>You must complete each section of the course before accessing the final exam. Once you have completed each section, you will complete the course eval</description><category>Course Questions</category><category /><pubDate>7/14/2015 3:35:25 PM</pubDate><ttl>1440</ttl></item><item><title>Mailed certificate</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66701</link><description>If you would like a certified certificate mailed to you, please submit a ticket through our help desk and provide the address where you would like th</description><category>Certificate of Completion</category><category /><pubDate>7/14/2015 3:39:53 PM</pubDate><ttl>1440</ttl></item><item><title>What if I forget my user name or password?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66702</link><description>Click on Login on our home page. There are instructions there and a link to help you. There is also a visual tutorial to assist you in resetting your</description><category>Technical questions</category><category /><pubDate>7/14/2015 3:40:37 PM</pubDate><ttl>1440</ttl></item><item><title>print certificate</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66703</link><description>For instructions on how to access your certificate, please review our tutorial at http://www.familyaffairs.org/certificate_tutorial/</description><category>Course Questions</category><category /><pubDate>7/14/2015 3:41:15 PM</pubDate><ttl>1440</ttl></item><item><title>Certificate would not display</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66705</link><description>Please review our tutorial on retrieving your certificate at: http://www.familyaffairs.org/certificate_tutorial/  Also, please remember that you must</description><category>Course Questions</category><category>Certificate of Completion</category><category /><pubDate>7/14/2015 3:42:41 PM</pubDate><ttl>1440</ttl></item><item><title>Certificate would not display</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66705</link><description>Please review our tutorial on retrieving your certificate at: http://www.familyaffairs.org/certificate_tutorial/  Also, please remember that you must</description><category>Course Questions</category><category>Certificate of Completion</category><category /><pubDate>7/14/2015 3:42:41 PM</pubDate><ttl>1440</ttl></item><item><title>Enable Cookies</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66709</link><description>Please visit the following website for instructions on how to enable cookies in your browser:  http://www.whatarecookies.com/enable.asp</description><category>Technical questions</category><category /><pubDate>7/14/2015 3:48:40 PM</pubDate><ttl>1440</ttl></item><item><title>I need my certificate by tomorrow.</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66717</link><description>Yes. You will have access to the course immediately after your payment is processed by Paypal. After taking the course and completing the course eval</description><category>Course Questions</category><category /><pubDate>7/14/2015 4:17:11 PM</pubDate><ttl>1440</ttl></item><item><title>How do I receive proof that I completed the course?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66718</link><description>After you complete the final course exam with a grade of 80% or better and complete the evaluation, you will be granted immediate access to your cert</description><category>Course Questions</category><category /><pubDate>7/14/2015 4:23:22 PM</pubDate><ttl>1440</ttl></item><item><title>Exam password doesn't work</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66719</link><description>Please be sure you are inputting the correct password for the correct course. Each course has a different password. If you confirm this and still hav</description><category>Course Questions</category><category /><pubDate>7/14/2015 4:23:52 PM</pubDate><ttl>1440</ttl></item><item><title>Multiple Participants</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66721</link><description>No. Our courses are designed so that each user must purchase the course and complete the course individually. Although anyone can pay for the course</description><category>Course Questions</category><category /><pubDate>7/14/2015 4:24:29 PM</pubDate><ttl>1440</ttl></item><item><title>After I sign up, when up can I begin my course?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66722</link><description>Immediately. After your payment is processed by Paypal, you will be able to immediately access your course.</description><category>Registration &amp; Payment Questions</category><category /><pubDate>7/14/2015 4:25:13 PM</pubDate><ttl>1440</ttl></item><item><title>How long do I have to complete a course?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66723</link><description>You have 90 days from your date of enrollment to complete a course and retrieve your certificate. The classes are self-paced so you can take them at</description><category>Registration &amp; Payment Questions</category><category /><pubDate>7/14/2015 4:26:03 PM</pubDate><ttl>1440</ttl></item><item><title>Does creating an account mean I will get spam or other advertising material?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66724</link><description>No. Family Affairs does not share or sell information from any of our participants to third parties or related businesses for any purpose, except upo</description><category>Registration &amp; Payment Questions</category><category /><pubDate>7/14/2015 4:26:38 PM</pubDate><ttl>1440</ttl></item><item><title>What is your refund policy?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66725</link><description>Any request for course refund must be received 1) within ten (10) days of the course purchase and 2) before accessing the course. Your request must b</description><category>Registration &amp; Payment Questions</category><category /><pubDate>7/14/2015 4:27:06 PM</pubDate><ttl>1440</ttl></item><item><title>What if my payment does not clear?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66726</link><description>PAYMENTS REJECTED: Any payments made for a course and not paid by the bank, including insufficient funds, stop-payments, claims to credit card compan</description><category>Registration &amp; Payment Questions</category><category /><pubDate>7/14/2015 4:28:00 PM</pubDate><ttl>1440</ttl></item><item><title>What kind of computer do I need?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66728</link><description>You will need a computer, either PC or MacIntosh, with access to the internet. That access can be either through dial-up modem or broadband, such as</description><category>Technical questions</category><category /><pubDate>7/14/2015 4:28:43 PM</pubDate><ttl>1440</ttl></item><item><title>What if I have difficulty accessing the course or completing the course on my computer?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66729</link><description>After completing the registration and enrollment process and paying for your course through PayPal, you should be redirected to your Personal Course</description><category>Technical questions</category><category /><pubDate>7/14/2015 4:29:37 PM</pubDate><ttl>1440</ttl></item><item><title>Update certificate/profile</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66732</link><description>As long as your registration has not expired, you can access and update your profile. Just log into your class and on the right of the course index p</description><category>Course Questions</category><category /><pubDate>7/14/2015 4:32:54 PM</pubDate><ttl>1440</ttl></item><item><title>How do I start my class?</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66737</link><description>To start your class, just go to our home page and click on the login button in the upper right of the page. You will be asked to enter your user name</description><category>Technical questions</category><category /><pubDate>7/14/2015 4:39:15 PM</pubDate><ttl>1440</ttl></item><item><title>Need Certificate</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66741</link><description>When you complete your course and receive your certificate, a copy is automatically emailed to you.  If you did not receive it in your inbox, please</description><category>Course Questions</category><category>Certificate of Completion</category><category /><pubDate>7/14/2015 4:41:21 PM</pubDate><ttl>1440</ttl></item><item><title>Need Certificate</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=66741</link><description>When you complete your course and receive your certificate, a copy is automatically emailed to you.  If you did not receive it in your inbox, please</description><category>Course Questions</category><category>Certificate of Completion</category><category /><pubDate>7/14/2015 4:41:21 PM</pubDate><ttl>1440</ttl></item><item><title>Update profile</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=101583</link><description>​To change a first and/or middle name on your account and certificate, log into your class.  On the right side of the page your will see a section en</description><category>General Questions</category><category>Certificate of Completion</category><category /><pubDate>5/5/2020 2:33:22 PM</pubDate><ttl>1440</ttl></item><item><title>Update profile</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=101583</link><description>​To change a first and/or middle name on your account and certificate, log into your class.  On the right side of the page your will see a section en</description><category>General Questions</category><category>Certificate of Completion</category><category /><pubDate>5/5/2020 2:33:22 PM</pubDate><ttl>1440</ttl></item><item><title>Update profile</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=101584</link><description>​To change a first and/or middle name on your account and certificate, log into your class.  On the right side of the page your will see a section en</description><category>General Questions</category><category>Certificate of Completion</category><category /><pubDate>5/5/2020 2:33:23 PM</pubDate><ttl>1440</ttl></item><item><title>Update profile</title><link>http://supportsystem.livehelpnow.net/article.aspx?cid=16277&amp;aid=101584</link><description>​To change a first and/or middle name on your account and certificate, log into your class.  On the right side of the page your will see a section en</description><category>General Questions</category><category>Certificate of Completion</category><category /><pubDate>5/5/2020 2:33:23 PM</pubDate><ttl>1440</ttl></item></channel></rss>
