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Frequently Asked Questions and Answers
Support Center > Knowledge base> Category: General Questions
Category: General Questions
14 Articles
Orange arrow I don't have a credit card, can I pay with a check by phone?

377 views
  Yes, you can pay over the phone with a check for any commission or prepaid ad. You would just need to call our office at 518-279-1181 or 1-800-836-0312 and speak with one of our customer service reps. Have your checkbook handy so you can give us the account and routing numbers. We will print a chec...
Orange arrow I need to lower the price in my ad. How do I do that?

2004 views
  For changes to your Ad, please call or email us and we will make the changes for you. Our phone is 518-279-1181 or 315-295-1098 or 800-836-0312. Our email is wantad@wantaddigest.com You can also use this chat system to leave us a message. Click here to submit a ticket. http://supportsystem.livehelp...
Tagged: Edit, changes


Orange arrow I sold my vechicle and I dont know how to go about getting the ad out of the Want Ad

2311 views
  Congratulations on your sale! To remove your item you can email us at wantad@wantaddigest.com (please be sure to include your name, phone number and item that was sold), leave a message through our chat system, or call our office at 518-279-1181 and one of our customer service representatives will ...
Orange arrow When will my Ad be published?

375 views
  Our deadline for ads going into our magazine is Saturday 3:00pm. Your ad goes online as soon as we review it. When you place an ad with us during normal business hours your ad goes online immediately. Your ad will then appear in our publication the following week....
Orange arrow I need to speak with someone about my Ad, how do I contact you?

1322 views
  At the Want Ad we believe in good customer service, and make ourselves available to you in many ways. You can stop by our office at 870 Hoosick Rd, Troy NY between 8:00 am and 6:00pm Mon thru Friday or 9:00am to 2:00pm Saturday. You can also contact us by phone between 8:00 am-8:00 pm Mon-Friday, ...
Orange arrow What are your office hours & where are you located?

678 views
  Our office hours are Monday - Friday 8am - 6pm, Saturday 9am - 2pm. Our mailing address and office location is 870 Hoosick Road, Troy, NY 12180. Your welcome to stop by during business hours. Click for map. http://maps.google.com/maps?f=q&hl=en&q=870%20Hoosick%20Rd%20Troy,NY(Want+Ad+Digest+...
Orange arrow Does it help to have a photo with my Ad?

802 views
  Having a photo with your ad does help with its sale. People like to look at photos of items and it really gives the buyer a better idea of what your selling. Your photo does not have to be professional, and a smartphone picture will work just fine. We also offer a free photo service if you can get ...
Tagged: Pictures


Orange arrow I submitted an ad but the photos did not go through. What should I do?

623 views
  If you submit an ad and your photos did not go through it may be that the photos were too large for our upload program. As our e mail program can handle large photos, try sending them to us at wantad@wantaddigest.com (please include your name, phone number and the item the photos go to). Once we r...
Tagged: Pictures


Orange arrow What are your Rates?

821 views
  The Rate is based on what kind of Ad you run. You can place either a commission or a prepaid ad. Our commission ad is on a pay when you sell basis and the commission due to us is either 10% of the asking price, unless it's above $800 then it's a flat fee of $80 when you sell. We also have prepaid a...
Orange arrow Do I have to worry about scams?

343 views
  E-mail and internet scams are now a part of life, and both buyers and sellers must be careful. Criminals are using e-mail as a tool for fraud. If you receive an e-mail or Phone call asking you to send personal information that is not directly related to an actual Want Ad Digest transaction, delete ...
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